Contact Centre Agent

7 days ago


Nottingham, Nottingham, United Kingdom Healthcare Business Solutions (UK) Limited Full time

Please note this is a hybrid role, working the majority of the week from our HQ at Sherwood Business Park, Nottingham. If you are not able to work from our offices, please do not apply.
"We get people the care they need, quickly."

As a Contact Centre Agent at HBSUK, you will be part of an exciting and growing team.

You will play a vital role in the successful delivery of World Class Customer Service to our clients and patients.

This is a dynamic position, where you can really make a difference by contributing to the growth and development of our Centre of Excellence.


  • Deliver an excellent client experience, putting patients at the heart of everything we do,
  • Lead by example and be part of a team dynamic that strives to be the best,
  • Respond effectively, efficiently and in a timely manner to a wide range of client & patient enquiries,
  • Achieve targets and KPI's set out by the Contact Centre Team Leader,
  • Ensure all procedures, rules and regulatory compliance standards are adhered to,
  • Convey information in a clear and concise way,
  • Engage with clients to handle enquiries and client issues,
  • Identify problems and offer the best solutions.

Essential Criteria:

  • Prior experience working within a customer service / call centre role.
  • Excellent written and verbal communication skills with a personable approach
  • Professional and friendly telephone manner
  • Proficient within MS Office Inc. Excel, Word, and Power Point with some practical experience
  • Excellent work ethic and driven to exceed client expectations.
  • Positive and proactive 'can do' attitude with the ability to work under pressure.
  • Ability to work as part of a team supporting colleagues where necessary.

Desirable:

  • An interest in the healthcare industry

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Nottingham, NG15 0DT: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (required)

Work Location:
One location
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