Cctv Customer Service Agent
1 week ago
Security Monitoring Centre in Nottingham have newly created opportunities for
Call Centre & CCTV Agents to join our security monitoring centre team on a
full time, permanent
shift working basis.
INTERVIEWS:
Interviews will be held week commencing 10th June
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland.
We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY:
£27,483.46 per annum including shift allowance
- 23 day holiday per year (rising to 24 days after 5yrs)
- Enhanced overtime rates
- Free Onsite Parking
- Cycle to Work Scheme
- Company Pension Scheme
- Employee Referral Scheme (£1,000)
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Childcare Vouchers
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing Resources
- Ongoing training & development
Overtime Rates:_ Standard overtime paid at 1.5x basic rate (hours exceeding 38.5)
| Bank Holidays paid at 2.5x basic rate
| Christmas Days & New Years' Day at 3x basic rate
What You'll Be Doing As A CCTV Agent
With full and ongoing training, you'll be assisting with the monitoring of, and response to CCTV and intruder alarms.
This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours: 38.5 hours per week -
Working 4 shifts followed by 4 shifts off.
-
Shift Pattern:_Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off.
What We Would Like You To Bring:
You will be a strong communicator, with a passion for delivering exceptional customer service.
You will ideally possess some previous customer service experience within a telephone based or contact centre environment:
- Excellent listening skills
- CCTV (SIA) badge advantageous, but not essential
We have opportunities for both badge holders & nonbadge holders - Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
- Strong IT skills
- Able to commit to shift working which includes a blend of
day & night working
Job Types:
Full-time, Permanent
Pay:
£27,483.46 per year
Benefits:
- Childcare
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- Onsite parking
- Referral programme
Schedule:
- 12 hour shift
- Day shift
- Night shift
Application question(s):
- What drives you to do a great job at work?
- This is a 4 on / 4 off shift working position, which includes two 12 hour night shifts and two 12 hour day shifts. Can you commit to this on a permanent basis?
Experience:
- telephone customer service: 1 year (preferred)
Licence/Certification:
- SIA CCTV Licence (good to have, but not essential) (preferred)
Work Location:
In person
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