Sales Team Leader

2 weeks ago


Nottingham, United Kingdom Ardour Solutions Ltd Full time

_**Would you like to work for the UK Contact Centre of the year 2023?**_
- We have the pleasure of recruiting for this long established and recognised market leader within the in UK & Europe. As part of their continued success and growth ambitions they are looking to recruit a high performing and driven Inbound Sales Team Leader to join their award winning team._
- **What will you get?**_
- Salary: £31000 - £40000
- Monthly & Quarterly bonus - Uncapped - Current TL’s earnings between £800 - £1500 per month on top of basic salary
- Hours of work - shifts will be within the hours of 8am to 8pm Mon-Fri with occasional Sat (2 in 7)
- Flexible hybrid working arrangement - approx. 1 to 2 days in office
- Pension Scheme (matched contribution up to 5% OR 1.5 x personal contribution, up to 7.5%)
- Private Medical Insurance Scheme with AXA PPP Healthcare
- 25 days annual leave plus the option to purchase an additional 5 days pro rata
- Life Assurance (4 x salary)
- Fee Protection Plan
- Salary Finance: an online portal offering lending and saving facilities, financial wellbeing and support services
- Health Cash Plan: essential health care access, including a 24/7 virtual doctor
- Cycle to Work Scheme: bike & cycling equipment worth up to £1,000
- Corporate Discounts
- **What are we looking for?**_
- A high performing and confident Inbound B2C Sales Team Leader from a commercial blue chip contact centre environment
- Someone that sets a high benchmark - proud of their results - is confident in their ability and wants to grow
- Stable work experience, evidence of drive and ambition to grow as a manager
- Experience gained from a regulated contact centre environment
- A talented people manager and coach - passionate about your people and drives others to success
- Able to recognise and manage poor performance and behaviour
- Exceptional communication skills; written and verbal
- **What will you do?**_
- Key point of contact for your retentions team - providing consistent leadership, coaching and support
- Drive incremental growth and increased sales performance across your team and department
- Recognise and address under performance and behavioural issues across team
- Setting and driving performance to exceed Sales and engagement KPI targets
- Organise staffing levels to ensure effective cover to meet customer demand
- Handling of complex queries and complaints
- Improve performance by raising efficiency levels
- Recording statistics and the performance levels to drive improvements
- Liaising with supervisors and manager to review the performance of staff and identify training needs
- **How to apply?**_

Reference ID: RRTL

**Job Types**: Full-time, Permanent

**Salary**: £31,000.00-£40,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: Hybrid remote in Nottingham, NG2 3AJ

Reference ID: RRTL


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