Assistant Head Concierge

5 months ago

London, United Kingdom Raffles London at The OWO (Opening Summer 2023) Full time

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

An exceptional opportunity presents itself for an Assistant Head Concierge to be part of an iconic London Opening.

Reporting into the Head Concierge Your role will be responsible for assisting to manage and supervise the concierge department, including door and porter teams, at the Raffles London OWO.

Working with the Director of Rooms overseeing all aspects of concierge and the guest journey. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to both the guest rooms and residences whilst managing delivery and service targets.

You will work in close contact rooms and reservation managers to ensure a smooth and consistent service, surpassing the guests’ expectations.

Specifically as the Assistant Head Concierge:

- Assist with managing guest experience throughout the guest journey.
- Assist with recruiting, training, and leading all members of the concierge team.
- Communication with staff and guests in a friendly and professional manner.
- Building and developing good relationships including problem solving and complaint handling.
- Managing time sensitive targets.
- Working closely with the butler department
- Additional responsibilities in absence of line manager.
- Perform other duties as required or assigned including working in a different department or restaurant, than usually assigned.

What are we looking for?
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Recent experience within in 5-star hotels or a similar role
- Previous experience in an assistant manager or supervisor role
- Market knowledge of competitors and industry trends
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
- Proven track record of surprising and delighting guests to provide exceptional service
- Able to work within a team
- Ability to multitask and remain calm under pressure

Additional Information

Why join our Raffles team?
- You will be offered a competitive salary
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
- Length of service awards for every year of service
- We offer Life Assurance to all our colleagues
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Free dry cleaning for uniform and an allowance for personal items
- Season ticket loans and cycle to work scheme
- Colleague gifting to celebrate special occasions
- Paid days off to move house or give back time to a charity of your choice*
- Internal learning and development programmes tailored to you
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide
- Worldwide development opportunities across Accor’s extensive brand portfolio

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