Systems Administrator

2 weeks ago


Ipswich, United Kingdom Xact Placements Limited Full time

Our Client is a leading UK systems Integrator, specialising in the delivery of secure technology platforms including Hybrid IT, Security and Networking. leading edge solutions are created in partnership with first class technology vendors and the visionof the customers providing the foundation on which they build.

They have been designing solutions for both the private and public sectors for almost 3 decades, offering a portfolio of products and professional services, from consultancy, solution design and implementation to project management and out of hours support.

**Key Responsibilities**:

- Provide a professional technical advisory, request fulfilment, diagnostic and repair service to all business users.
- Take responsibilities of all relevant 3rd line requests/issues through to completion to ensure all requests are dealt with within agreed SLA timescales
- Support and assist colleagues where needed to ensure a comprehensive level of service at all times
- Work in accordance with all processes and procedures at all times.
- To assist developing and maintaining internal systems, asset and procedural
documentation
- Undertake scheduled housekeeping and maintenance tasks on infrastructure servers and systems
- Monitor and manage backup solution to ensure backups are operating successfully in accordance with backup policy
- Provide ad-hoc extended hours cover
- Making sure compliance with the Academy’s security policies, both with regards to users’ access levels and permissions and with regards to external network accessibility and security
- To implement recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
- To implement recommendations on potential improvements to infrastructure equipment and services to improve performance, resilience and user experience
- To undertake any other reasonable ad-hoc request made by the Service Delivery Manager
- Keeping the working area clean & tidy at all times.

**Desirable Skills/Experience**
- Good working knowledge of Network Lockdown/Management Software
- Good working knowledge of Imaging and Deployment Tools (SCCM, WDS)
- Experience in supporting Thin Client technologies
- Powershell Scripting
- Microsoft Certifications
- VMWare Certifications
- Cisco/HP Networking Certifications

Salary - £27,000


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