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Customer Service Advisor
4 months ago
**The Role**
**Customer Service and Sales Advisor** - **Jewson Builders Merchants - Congleton**
This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.
Our ambitious **Jewson** team in **Congleton** are looking for an enthusiastic and dedicated **Customer Service Advisor **who prides themselves on delivering first class service and who aspires to really make a difference.
In this exciting role, you will be responsible for contributing and exceeding customer expectations whilst supporting achievement of sales and profit targets through upselling and cross-selling products.
A **Customer Service Advisor** is an essential role within the branch network, you will have the opportunity to experience a bit of everything from working in the branch. This role has a strong focus on customer service, so it is great for someone who loves to build relationships with customers both face to face and over the phone.
**Hours of work**:Monday to Friday 7.30am-5pm | Alternate Saturdays 8am-12pm (44.5 hours/week)
**What will I be doing?**
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Dealing with lapsed accounts
- Generating sales with new and existing customers
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement
**Is this role right for me?**
First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Jewson. So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit
**About Us**
At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.
The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.
We'd love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with you.
**Job Types**: Full-time, Permanent
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Day shift
Work Location: One location
