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Customer Service Representative
2 months ago
Blue Arrow is proud to be partnering with a leading manufacturing company to recruit a Customer Service Advisor to join their team on a full-time, permanent basis.
Key Responsibilities:
* Manage customer orders and ensure timely delivery of products
* Investigate and resolve customer complaints and issues
* Provide exceptional customer service through phone, email, and in-person interactions
* Collaborate with internal teams to resolve delivery issues and improve customer satisfaction
* Maintain accurate records and reports to track customer interactions and order status
* Develop and maintain strong relationships with customers to drive repeat business and loyalty
Requirements:
* Previous experience in a customer-facing role, preferably in a manufacturing or logistics environment
* Strong organizational and multitasking skills to manage multiple customer orders and priorities
* Excellent communication and interpersonal skills to effectively interact with customers and internal teams
* Proficiency in Microsoft Office suite (Excel, Word, Outlook) to maintain accurate records and reports
* Ability to work collaboratively in a fast-paced environment and adapt to changing priorities and deadlines
What We Offer:
* A growing and successful company with a strong reputation in the industry
* A dynamic and supportive work environment that encourages professional growth and development
* Opportunities for career advancement and professional development in a rapidly evolving industry
