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Customer Service Representative
2 months ago
Job Summary:
Blue Arrow is seeking a highly organized and communicative Customer Service Advisor to join their team on a full-time, permanent basis. As a key member of the ordering team, you will be responsible for ensuring seamless customer experiences.
Key Responsibilities:
- Process customer orders and manage inventory levels
- Investigate and resolve delivery issues in a timely and efficient manner
- Provide exceptional customer service via phone and email
- Collaborate with internal teams to resolve customer queries and concerns
- Develop and maintain strong relationships with customers to drive loyalty and retention
Requirements:
- Previous experience in a customer-facing role, preferably in a manufacturing or logistics environment
- Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
- Ability to work collaboratively in a fast-paced environment, with a focus on delivering high-quality results
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development
- A competitive salary and benefits package, including a generous holiday entitlement
- A chance to work with a leading manufacturing company, with a strong reputation for excellence and innovation
