Bereavement Service Operational Team Leader

1 week ago


Solihull, United Kingdom Solihull Metropolitan Borough Council Full time

We have an exceptional opportunity for someone with previous experience in Bereavement Services looking to take the next step in their career.

As the Operational Team Leader, you will be a member of the Bereavement Services Management team, supporting the strategic development and operational delivery of a first-class service, whilst also ensuring our regulatory and statutory obligations are met.

We pride ourselves on being a Council that is small enough to care, but big enough to make a difference. To help us achieve this you will support the on-going service review as we look to re-invest in our facilities across the borough.

Managing a team of highly experienced and professional bereavement service officers including technicians and chapel attendants, you will be responsible for the overall operational delivery of funeral services (cremation and burial) and also work with partners and monitor contracts responsible for maintaining a safe and respectful environment within the cemeteries and public spaces across the borough.

To be successful in this varied and interesting role you will have:

- A cremator operator qualification or able to demonstrate an equivalent level of operational experience, successfully passing the FBCA test within the 6-month probationary period.
- Previous experience within the Bereavement industry with a knowledge of the statutory requirements of the service as defined by the Federation of Burial and Cremation Authority.
- Demonstrable experience of working effectively in a high-pressure, front-line service.
- Experience of managing or supervising a team with the ability to motivate, manage and develop to deliver continuous improvement.
- Highly developed planning and organisational skills
- Developed ICT knowledge and skills with a particular focus on Microsoft packages and Oracle (or similar).

In return we offer a highly rewarding role where you can play a fundamental part of supporting people at a key moment in their lives.

In addition, we will also provide you with opportunities for further development and will support you in undertaking IOSH professional qualifications, to further enhance your health and safety knowledge and expertise.

Working for Solihull we can also offer you:

- A friendly, supportive and inclusive working environment.
- A range of flexible working options, including some hybrid working, as appropriate
- Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year.
- A flexitime scheme with up to 24 days per year.
- Access to our Employee Assistance Programme - a 24 hour independent, free and confidential advice and support service.
- Family and carer friendly policies.
- Access to the Local Government Pension Scheme.
- Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.

Interview/assessment will take place week commencing 11th March 2024

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

**Job Types**: Full-time, Permanent

**Salary**: £35,745.00-£41,418.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free or subsidised travel
- Health & wellbeing programme
- Sick pay

Work Location: Hybrid remote in Solihull, B91 2LW

Reference ID: SOL5965



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