![Citizens Advice Mid Mercia](https://media.trabajo.org/img/noimg.jpg)
Community Hubs Project Officer
3 weeks ago
_Do you have a passion for working in the heart of your local community and are driven by making a difference?_ Then **Citizens Advice Mid Mercia** is the organisation for _you_**.**_
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are looking for a full-time **Community Hubs Project Officer **to join our Autism Information and Advice Service on a **fixed term** basis (with possible extension dependent on funding).
You will assist the Autism Service Manager with the implementation and running of the Community Hubs project in South Derbyshire. The Community Hubs Project Officer will be responsible for communicating with stakeholders, promoting events in the local area which are relevant to Neurodivergent children, young people, parents/carers and offering face to face support as part of a triage service which involves making referrals to other services where required. You will also be required to support the Autism Helplines across Derby, Derbyshire, and Nottingham where needed as part of the role.
We are looking for someone who:
- _Has excellent communication skills _
- _Can manage own time effectively with a keen eye for detail_
- _Can complete tasks to the highest quality_
- _Can monitor and maintain own standards ensuring work is accurate_
- _Has worked in a public-facing role_
- _Is experienced in working with a diverse range of people and providing a welcoming environment for clients_
- _Has an understanding of the issues affecting society and their implications for clients and service provision _
- _Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary_
**Responsibilities / Key Tasks**:
- _Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities_
- _To interpret information and present options to clients_
- _Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate_
- _To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities_
**What we offer in return**:
- 28 days entitlement _**plus**_ bank holidays pro-rata
- Full training provided
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- 5% pension contributions
- 3 month’s full contractual pay for maternity/adoption, upon meeting qualifying criteria
- Potential additional permanent contracted hours, where the organisational need exists
- Being part of a great team / CAMM family
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.
**The essentials**:
Salary - £22,308-£23,223
Hybrid Working -a few days per week from one of our offices, a few days from home depending on service needs
**Closing Date: 16 February 2024**
**Job Types**: Full-time, Fixed term contract
**Salary**: £22,308.00-£23,223.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Flexitime
- Health & wellbeing programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Derby
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