Medical Receptionist/administrator
6 months ago
**Operational Responsibilities The post holder will**: Meet and greet patients and visitors. Respond to or re-direct queries as appropriate. Answer all telephone calls efficiently and in the appropriate manner in accordance with practice policy and deal with or re-direct queries as appropriate. Co-ordinate appointments for patients with Doctors, Nurses and other clinical staff associated with the Practice.
Monitor the appointment system and take action to ensure it runs to maximum efficiency. Record messages for Doctors, Nurses and Administrative staff. Ensure all reception admin tasks are completed within the required timescale. Receive and record money for Private fees from patients.
Process Patient Access requests. Process repeat prescription requests within agreed practice timescales. Carry out data input as detailed in the reception handbook. Ensure appropriate paperwork is available for GP surgeries as appropriate.
Ensure that the nominated area of responsibility/speciality is kept current and all relevant information regarding the area is distributed appropriately. Carry out administration tasks across the organisation as appropriate. Have full knowledge of and contribute to the working systems within the practice. Liaise with Doctors and other departments within the surgery to ensure processes/procedures are carried out correctly.
Act as a Chaperone for Doctors when required. Effectively manage your nominated areas of responsibility Provide guidance and support for the medical students where possible Quality & Compliance Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate and produce reports as required. Communication Recognise the importance of effective communication within the team Communicate effectively with other team members. Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly. Develop harmonious and effective relationships across all practice teams and with patients. Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participate in any training programme implemented by the Practice as part of their role and employment including that relating to organisational standards and changes in software or systems Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
THE ABOVE LIST OF RESPONSIBILITES IS NOT EXHAUSTIVE AND MAY BE SUBJECT TO CHANGE AFTER DISCUSSION WITH MANAGER WHERE APPROPRIATE. ADDITIONAL INFORMATION Data Protection & Confidentiality In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
All Lion Health staff must ensure that they fulfil their responsibilities for infection prevention and control and behave in a manner which protects patients, public and colleagues from infection risks within the scope of their role. Safeguarding It is the responsibility of every member of staff to safeguard and protect vulnerable adults, children and young people from abuse. All staff are expected to undertake mandatory training relevant to the role. All staff should familiarise themselves with the relevant Policies on Safeguarding.
Equality and Diversity The post holder must abide by Lion Healths Equality and Diversity policy and equality and diversity laws. Health & Safety Employees have equal responsibility, along with Managers, for maintaining safe working practices for the health and safety of themselves and other persons who may be affected by their acts or omissions at work.
-
Gp Medical Receptionist
6 months ago
Stourbridge, United Kingdom Three Villages Medical Practice Full timeThree Villages Medical Practice is a 12,000 plus patient practice. It is situated over two floors of the Stourbridge Health and Social Care Centre and has a team of clinical and administrative staff. This is a well established medical practice, respected by patients for its high standard of patient care, collaborative working, training of GP registrars,...
-
Gp Medical Receptionist
7 months ago
Stourbridge, United Kingdom Three Villages Medical Practice Full timeThree Villages Medical Practice is a 12,000 plus patient practice. It is situated over two floors of the Stourbridge Health and Social Care Centre and has a team of clinical and administrative staff. This is a well established medical practice, respected by patients for its high standard of patient care, collaborative working, training of GP registrars,...
-
Gp Medical Receptionist
6 months ago
Stourbridge, United Kingdom THE LIMES MEDICAL CENTRE Full timeOur GP surgery is looking for an experienced Medical Receptionist to join our friendly team. Relevant GP Experience. Minimum 1 year. This is a varied role where you would be supporting with a range of reception-based tasks to ensure the smooth-running of the surgery. Experience working within the medical sector is required, someone who can hit the ground...
-
Secretary / Receptionist / Administrator
4 weeks ago
Stourbridge, United Kingdom Folkes Worton LLP Full timeSecretary / Receptionist / AdministratorWe are looking for someone to fill an Administrator role within our busy accountancy practice.Experience with computers is an advantage.Excellent communication skills and attention to detail are essential.Career progression opportunities are available.For further information and to send your CV please click apply
-
Receptionist
7 months ago
Stourbridge, United Kingdom Premier Inn Full timeWe're currently recruiting in our Hagley Premier Inn. Working 16 hours per week, paying up to £10.92 per hour. **Receptionist - Hagley Premier Inn - Hotel** Come and be a Receptionist at Premier Inn in Hagley. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the...
-
Receptionist
7 months ago
Stourbridge, United Kingdom Ramsay Health Care Full timeJob Description Receptionist Location: West Midlands Hospital, Halesowen Hours: 30 hours per week, Full-time **Salary**: Depending on experience + Benefits Summary: West Midlands Hospital is one of the West Midland's leading private hospitals set in 3.5 acres of pleasant grounds at Colman Hill, Halesowen, ten miles from Birmingham City Centre. Operating...
-
Clinical Coder/medical Administrator
6 months ago
Stourbridge, United Kingdom Three Villages Medical Practice Full time**Job Description & Person Specification** **Role**: Medical Administrator/Clinical Coder - 37 hours per week. **Reports to**:Deputy Practice Manager/Practice Manager **Job Summary** We are looking for a friendly, enthusiastic, highly motivated Administrator who shares our commitment and passion to providing high quality patient-centred service. In this...
-
School Reception Administrative Assistant
2 weeks ago
Stourbridge, Dudley, United Kingdom Old Swinford Hospital Full timeJob Description: We are looking for a Receptionist to join our team at Old Swinford Hospital. As a key member of our administration team, you will be responsible for providing a high-quality service to visitors, staff, and students. This includes answering phone calls, managing registrations, and arranging travel arrangements. You will also provide a quality...
-
Receptionist - Hagley Surgery
8 months ago
Stourbridge, United Kingdom Wyre Forest Health Partnership Full timeEnsure that all patients and visitors at reception and telephone callers to the practice are greeting professionally and politely. Answer all incoming phone calls from patients and other healthcare. Professionals. Divert them as appropriate and/or take messages. Deal with administrative queries and requests from patients and act as liaison with the...
-
Paramedic
6 months ago
Stourbridge, United Kingdom Wychbury Medical Group Full time**Job responsibilities**: 1. The post holder will, under appropriate supervision provide first point of contact for patients presenting with undifferentiated, undiagnosed problems, utilising history taking, physical examination, problem solving and clinical decision-making skills to establish a working diagnosis and management plan working in conjunction...
-
Project Administrator
6 months ago
Stourbridge, United Kingdom Top Banana Full timeWe are looking for a Project Administrator to join our growing Venue Finding team. You will be supporting the Venues team with a number of administrative and financial duties, in particular looking after and supporting a key client account. You will have strong organisational and communication skills, excellent attention to detail and be capable of working...
-
Business Support Administrator
6 months ago
Stourbridge, United Kingdom Workplace Products Full time**Business Support Administrator** **£25,000 per annum with monthly incentives** **Full time (9.00am till 5.30pm Monday to Friday) with flexibility** **About Workplace Products**: Lones UK (encompassing **Workplace Products and Direct2U**) are a family run workplace equipment distributor across a wide variety of different sectors such as manufacturing,...
-
Patient Service Representative
2 weeks ago
Stourbridge, Dudley, United Kingdom Old Swinford Hospital Full timeAbout the Role: We are seeking a part-time Receptionist to join our team at Old Swinford Hospital. As a key member of our administration team, you will be responsible for providing a high-quality service to visitors, staff, and students. This includes answering phone calls, managing registrations, and arranging travel arrangements. You will also provide a...
-
Venue Finding Project Administrator
6 months ago
Stourbridge, United Kingdom Top Banana Full timeWe are looking for a Venue Sourcing Project Administrator to join our growing Venue Finding team. You will be supporting the Venues team with a number of administrative and financial duties, in particular looking after and supporting a key client account. You will have strong organisational and communication skills, excellent attention to detail and be...
-
Patient Services Officer
7 months ago
Stourbridge, United Kingdom Lion Health Full time**Operational Responsibilities The post holder will**: Meet and greet patients and visitors. Respond to or re-direct queries as appropriate. Answer all telephone calls efficiently and in the appropriate manner in accordance with practice policy and deal with or re-direct queries as appropriate. Co-ordinate appointments for patients with Doctors, Nurses and...
-
Practice Nurse
3 weeks ago
Stourbridge, United Kingdom Three Villages Medical Practice Full timeJob summary Practice Nurse - 37 hours per week (part time considered)Three Villages Medical Practice are looking to recruit an enthusiastic, motivated Practice Nurse to join our Team for 37 hours per week.As a member of our Nursing Team, the post holder will be responsible for the delivery of a defined range of nursing care to patients.The successful...
-
Senior Care Assistant
6 months ago
Stourbridge, United Kingdom The Cinnamon Care Collection Full time**Day Senior Care Assistants** **£12.39 per hour - Full-time hours** **Paid breaks, DBS & company benefits** **_ - **Parkfield Grange, is a luxurious 80 bedded residential and dementia care home in Stourbridge. We are looking for enthusiastic, passionate and reliable Senior Day Carers to be part of the care team looking after our residential and dementia...
-
Senior Care Assistant
6 months ago
Stourbridge, United Kingdom Cinnamon Care Full time**Day Senior Care Assistants** **£12.39 per hour - Full-time hours** **Paid breaks, DBS & company benefits** Parkfield Grange, is a luxurious 80 bedded residential and dementia care home in Stourbridge. We are looking for enthusiastic, passionate and reliable Senior Day Carers to be part of the care team looking after our residential and dementia...
-
Nursing Professional | General Practice Opportunity
24 hours ago
Stourbridge, Dudley, United Kingdom NHS Full timeCompany OverviewThree Villages Medical Practice is a reputable medical practice providing high-quality patient care to a diverse community. Our team of clinical and administrative staff work collaboratively to deliver exceptional services, with a focus on training, teaching, and research.We are committed to maintaining a safe and healthy environment for our...
-
HR Administrator
2 months ago
Stourbridge, United Kingdom CV-Library Full timeFor this job role you are required to have an in date Enhanced Child DBS and have previous experience working within a school setting. Main Purpose: To provide general administration support to the HR TeamGeneral Duties: Process the recruitment of staff - upload of relevant documents/vacancies on jobs boards such as; TES, WM Jobs, DFE Teacher Vacancies...