Client Services Administrator

2 weeks ago


Weybridge, United Kingdom March Recruitment Full time

Client Services Administrator
Location - Weybridge
Salary - £23,000 to £25,000 PA
Duration - Permanent
Hours
- Monday
- Friday 9 to 5.30pm. Hybrid available 3 days in the office and 2 days at home.

The Client Services team will primarily manage the client’s day to day requirements, forming a good rapport with our clients. The CS team manage implementation and change control and Working cross-departmentally to manage the client’s requirements, thusensuring that we are exceeding customer expectation, in keeping with their SLA’s & KPI’s.
- Respond to Client queries within a required time period and monitor these through to resolution
- Liaise with internal departments to help manage client & contractual expectations
- Assist with the development of processes for service improvement
- Develop a strong understanding of client goals to ensure striking the correct balance between client needs, excellent service and business objectives
- Support the Client Services team to deliver reporting for our clients

Key competencies of a Customer Service Administrator
- Be computer literate and adept with Microsoft Office, especially Excel
- Excellent attention to detail
- Strong written and oral communication skills
- Excellent interpersonal skills and experience of working in team
- Ability to organise and prioritise work commitments
- Willingness to learn

Consultant: Donna Jackson



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