Office Administrator

1 week ago


Dartford, United Kingdom Secure Electronic Applications Ltd Full time

Secure Electronic Applications Limited supply, install and maintain various Warden Call, Nurse Call, Social Alarms, Telecare & Telehealth Equipment, Door Entry, Fob Access Control and Automatic Door Operator Systems. We are an independent customer focused organisation who are recruiting due to on-going growth. We are recruiting for an administrator to join our expanding organisation.

**JOB OVERVIEW**

We are looking for an Administrator to join our established Service Team that handles day to day reactive calls and maintenance visits.

**MAIN DUTIES AND RESPONSIBILITIES**
- Liaise with the customers and residents booking all maintenance visits
- Ensure that maintenance calls are attended within agreed SLA’s
- Update internal software and produce certification
- Maintain maintenance schedules for existing and new customers
- Update customer portals
- Carry out monthly reports for customers
- Main point of contact for customer queries alongside Contract Manager
- Answer telephone calls and log reactive service calls
- Any other reasonable task appropriate with the post as necessary

**REQUIREMENTS FOR POSITION**
- Very good interpersonal / communication skills
- Ability to multi-task with strong organisational skills
- Strong computer skills in Microsoft software
- ‘Clear thinker’ with an ability to work accurately under pressure
- Ability to work as part of a team but also use own initiative
- A logical approach to problem solving
- Ability to think ‘outside the box’ to resolve problems
- Good geographical knowledge including postal code areas, main roads and motorways is a major advantage.

**ATTITUDE**
- A ‘Can do’ attitude and enthusiasm are essential for the role
- You will be a team player and understand the importance of working together
- Value diversity in relation to issues of ethnicity, religion, gender, disability and sexual orientation
- Be able to represent our client as a professional in all contexts of the role

Experience working in an office based customer service environment would be an advantage.

**Salary**: £19,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- No weekends
- Overtime

Ability to commute/relocate:

- Dartford, DA1 1JN: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: OA12/07


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