Office Administrator
4 days ago
Secure Electronic Applications Limited supply, install and maintain various Warden Call, Nurse Call, Social Alarms, Telecare & Telehealth Equipment, Door Entry, Fob Access Control and Automatic Door Operator Systems. We are an independent customer focused organisation who are recruiting due to on-going growth. We are recruiting for an administrator to join our expanding organisation.
**JOB OVERVIEW**
We are looking for an Administrator to join our established Service Team that handles day to day reactive calls and maintenance visits.
**MAIN DUTIES AND RESPONSIBILITIES**
- Liaise with the customers and residents booking all maintenance visits
- Ensure that maintenance calls are attended within agreed SLA’s
- Update internal software and produce certification
- Maintain maintenance schedules for existing and new customers
- Update customer portals
- Carry out monthly reports for customers
- Main point of contact for customer queries alongside Contract Manager
- Answer telephone calls and log reactive service calls
- Any other reasonable task appropriate with the post as necessary
**REQUIREMENTS FOR POSITION**
- Very good interpersonal / communication skills
- Ability to multi-task with strong organisational skills
- Strong computer skills in Microsoft software
- ‘Clear thinker’ with an ability to work accurately under pressure
- Ability to work as part of a team but also use own initiative
- A logical approach to problem solving
- Ability to think ‘outside the box’ to resolve problems
- Good geographical knowledge including postal code areas, main roads and motorways is a major advantage.
**ATTITUDE**
- A ‘Can do’ attitude and enthusiasm are essential for the role
- You will be a team player and understand the importance of working together
- Value diversity in relation to issues of ethnicity, religion, gender, disability and sexual orientation
- Be able to represent our client as a professional in all contexts of the role
Experience working in an office based customer service environment would be an advantage.
**Salary**: £19,000.00-£23,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- No weekends
- Overtime
Ability to commute/relocate:
- Dartford, DA1 1JN: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: OA12/07
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