Customer Service Team Leader

3 months ago


Newcastle upon Tyne, United Kingdom Alexander Mann Solutions for William Hill (Retail) Full time

For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.

As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.

**You will be responsible for**:
This is not solely a desk-based role, you’ll be on the shop floor, engaging with our customers and ensuring the best experience by:

- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets

**Working patterns**:

- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday

**What do you need to be successful?**
- Aged 18+ (it’s a legal requirement)
- Supervisory experience and great people skills
- A positive, can-do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

**What's in it for you?**

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

- _**Compensation**_: We recognise high performance with incentives and, there’s the opportunity to earn a quarterly performance bonus too.
- _**Training and development**_: Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here.
- _**Career prospects.**_ If you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
- _**Holiday entitlement**:_ You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
- _**Pension plan**:_ We’ll match your pension contributions to 4%.
- _**Perks and discounts**:_ When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- _**Travel card**:_Enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient commuting.

**Who are we?**

With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966 - and our Retail team sit right at the heart of our high-street experience.

Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and go one better, for yourself and for William Hill.

**Salary**: From £23,989.00 per year

**Benefits**:

- Company pension
- Employee mentoring programme
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Newcastle upon Tyne, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person



  • Newcastle upon Tyne, United Kingdom Equans Full time

    **Domaine**: Fonctions Supports/Support administratif - **Type d'emploi**: **Temps de travail**: Full-Time - **Equans is looking for a Customer Service Advisor** **to join our team in Newcastle upon Tyne** **on a Fixed term contract** **basis of 8 months. This is a **full time **role working 37.5** **hours per week. On offer is a **competitive salary of...


  • Newcastle upon Tyne, United Kingdom Peacocks Medical Group Full time

    **Customer Service Team Leader** Peacocks Medical Group are a multi-award-winning family group providing outstanding care in the national delivery of both clinical services and medical equipment throughout the UK. At our Newcastle upon Tyne facility, we have a dedicated team of Orthotic Technicians who manufacture a wide range of Orthotic products for our...


  • Newcastle upon Tyne, United Kingdom Gas Direct Ltd Full time

    Customer Services Team Leader **Salary**: £28,000 to £30,000 Location: Office-based, Westerhope, Newcastle Working hours: 37.5 hours per week between the hours of 8am and 5pm, Monday to Friday Permanent position Are you passionate about delivering an excellent customer experience? We are looking for a Team Leader to lead and manage the Customer...

  • Team Leader

    3 months ago


    Newcastle upon Tyne, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 350775**Salary**: - £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Customer Team Leader

    3 months ago


    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 112 Newton Road, High Heaton, Newcastle Upon Tyne, NE7 7HN- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Evening shifts including weekends, to be discussed at interview- Full, paid training provided- - You must be aged 18 or over to be a customer team leader...

  • Customer Team Leader

    2 months ago


    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 112 Newton Road, High Heaton, Newcastle Upon Tyne, NE7 7HN- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...

  • Customer Team Leader

    3 months ago


    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 112 Newton Road, High Heaton, Newcastle Upon Tyne, NE7 7HN- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- - You must...

  • Customer Team Leader

    3 months ago


    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, 1 Cedar Road, Newcastle Upon Tyne, NE4 9XU- Pay: £13.32 per hour- Contract:30 hours per week + regular overtime, permanent, part time- Working pattern:varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full,...

  • Customer Team Leader

    3 months ago


    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Dewhurst Terrace, Sunniside, Newcastle Upon Tyne, NE16 5LP - Pay: £12.10 per hour + great benefits - Contract: 24 hours per week + regular overtime, %contract_length% %seasonal% %contract%, %time% - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and...

  • Customer Team Leader

    3 months ago


    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, Derwent Street, Newcastle Upon Tyne, NE17 7HS - Pay: £12.10 per hour + great benefits - Contract: 25 hours per week + regular overtime - Working pattern: varied shifts including early mornings (from 5:45am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview - Full...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Underwriting Ltd. Full time

    Ref # 8899 Location Newcastle Department CS - Customer Protect (Mgt) - NCL Business Area CS - Customer Protect - NCL Working time Full-Time Date Published Serving our customers, communities, and planet a little better every day. Location: Newcastle (Office based) Shift pattern: Rotational shift working between 8am-8pm Monday to Friday and...


  • Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 344006**Salary**: - £28,119**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - DVSA - Corporate Affairs**Type of role**: - Administration / Corporate Support - Contact Centre - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of...


  • Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 303468**Salary**: - £26,780**Job grade**: - Executive Officer**Contract type**: - Fixed Term - Loan**Length of employment**: - 12 months with a possibility of permanency**Business area**: - DVSA - Corporate Affairs**Type of role**: - Administration / Corporate Support - Contact Centre - Operational...


  • Newcastle upon Tyne, United Kingdom iamproperty & iamsold Full time

    We are currently seeking an experienced Team Leader who can support the day-to-day operations of our compliance department, ensuring effective delivery of SLA’s, team performance and providing an excellent service to our clients and stakeholders. Reporting into our Head of Operations, you will assist in the development, performance and maintenance of the...


  • Newcastle upon Tyne, United Kingdom Tesco Bank Full time

    Serving our customers, communities, and planet a little better every day. Customer Service Team Leader (Protect) – Home (Permanent) Location: Newcastle (Office based) Shift pattern: Rotational shift working between 8am-8pm Monday to Friday and weekend shifts 9-2pm Starting Salary: £, + benefits Closing Date: August 4 Opportunity We deal...

  • Team Leader

    3 months ago


    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    **Team Leader** Our client is a major UK High Street Bank. Newcastle Upto Tyne - NE27 We are looking for a passionate Team Leader to join a growing department, an experienced leader with a proven track record in leading teams and getting the best out of colleagues to drive service excellence. Spending most of the time guiding and coaching the team to help...

  • Team Leader

    3 months ago


    Newcastle upon Tyne, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Newcastle upon Tyne, NE27 0SJ **Hours**: Part-Time/Full-Time Hours Available/ Permanent **Hourly Rate**: £11.15 per hour **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery!...


  • Newcastle upon Tyne, United Kingdom Greggs Full time

    About the role - This is a full-time role (35 hours per week) working 5 out of 7 days - The base location for this role is Greggs House, Quorum Business Park, Newcastle Upon Tyne What you'll do As Customer Care Team Leader you’ll: - Lead, motivate, and mentor a team of advisors to achieve individual and team targets. - Monitor and assess team...

  • Team Leader

    2 months ago


    Newcastle upon Tyne, United Kingdom Gi Group Full time

    **Full Time**: **Permanent**: Team Leader - Longbenton, Newcastle upon Tyne NE12 - Pay rate: £19 per hour - Full time hours - This is a fantastic opportunity to join one of Gi Group's clients as a Team Leader to lead the on-site Vehicle Enhancement Team to meet daily production targets for one of UK's largest used vehicles businesses. - Team Leader...

  • Team Leader

    3 months ago


    Newcastle upon Tyne, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Newcastle upon Tyne, NE28 9NT **Hours**: Part-Time/ Permanent **Hourly Rate**: £11.15 per hour **Company**: Cooplands Bakery ** This role has will be based in Newcastle upon Tyne, NE27 0SJ ** What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team...