Customer Team Leader

5 months ago


Newcastle upon Tyne, United Kingdom Coop Full time

**Customer Team Leader**
- Location: The Co-operative Food, 1 Cedar Road, Newcastle Upon Tyne, NE4 9XU- Pay: £13.32 per hour- Contract:30 hours per week + regular overtime, permanent, part time- Working pattern:varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided-
- You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales._
- We’re looking for Customer Team Leaders to join our team at Co-op.- When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.- As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.- At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.**What you’ll do**
- Friendly and thoughtful service - you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

**This job would suit people who have**
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

**Why Co-op?**
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream
- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

**Building an inclusive workplace**-
- We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.- If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.- You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.- You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


  • Customer Team Leader

    5 months ago


    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 112 Newton Road, High Heaton, Newcastle Upon Tyne, NE7 7HN- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Evening shifts including weekends, to be discussed at interview- Full, paid training provided- - You must be aged 18 or over to be a customer team leader...

  • Customer Team Leader

    5 months ago


    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 112 Newton Road, High Heaton, Newcastle Upon Tyne, NE7 7HN- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...

  • Customer Team Leader

    6 months ago


    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 112 Newton Road, High Heaton, Newcastle Upon Tyne, NE7 7HN- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- - You must...

  • Customer Team Leader

    5 months ago


    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, Derwent Street, Newcastle Upon Tyne, NE17 7HS - Pay: £12.10 per hour + great benefits - Contract: 25 hours per week + regular overtime - Working pattern: varied shifts including early mornings (from 5:45am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview - Full...


  • Newcastle upon Tyne, United Kingdom Peacocks Medical Group Full time

    **Customer Service Team Leader** Peacocks Medical Group are a multi-award-winning family group providing outstanding care in the national delivery of both clinical services and medical equipment throughout the UK. At our Newcastle upon Tyne facility, we have a dedicated team of Orthotic Technicians who manufacture a wide range of Orthotic products for our...

  • Team Leader

    6 months ago


    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    **Team Leader** Our client is a major UK High Street Bank. Newcastle Upto Tyne - NE27 We are looking for a passionate Team Leader to join a growing department, an experienced leader with a proven track record in leading teams and getting the best out of colleagues to drive service excellence. Spending most of the time guiding and coaching the team to help...

  • Team Leader

    5 months ago


    Newcastle upon Tyne, United Kingdom Gi Group Full time

    **Full Time**: **Permanent**: Team Leader - Longbenton, Newcastle upon Tyne NE12 - Pay rate: £19 per hour - Full time hours - This is a fantastic opportunity to join one of Gi Group's clients as a Team Leader to lead the on-site Vehicle Enhancement Team to meet daily production targets for one of UK's largest used vehicles businesses. - Team Leader...

  • Team Leader

    6 months ago


    Newcastle upon Tyne, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Newcastle upon Tyne, NE27 0SJ **Hours**: Part-Time/Full-Time Hours Available/ Permanent **Hourly Rate**: £11.15 per hour **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery!...


  • Newcastle upon Tyne, United Kingdom Greggs Full time

    About the role - This is a full-time role (35 hours per week) working 5 out of 7 days - The base location for this role is Greggs House, Quorum Business Park, Newcastle Upon Tyne What you'll do As Customer Care Team Leader you’ll: - Lead, motivate, and mentor a team of advisors to achieve individual and team targets. - Monitor and assess team...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Bank Full time

    Customer Service Team Leader RoleWe're looking for a motivated and organized individual to join our Insurance and Money Services team as a Customer Service Team Leader. As a key member of our team, you'll be responsible for taking care of a team of colleagues to ensure they can provide excellent customer service. You'll motivate and develop colleagues based...

  • Team Leader

    5 months ago


    Newcastle upon Tyne, United Kingdom Card Factory Full time

    Job Introduction **Location: Belvedere Retail Park** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    5 months ago


    Newcastle upon Tyne, United Kingdom Card Factory Full time

    Job Introduction **Location: Newcastle Northumberland Street** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...

  • Team Leader

    5 months ago


    Newcastle upon Tyne, United Kingdom WHSmith Full time

    Team Leader - WHSmith -Newcastle Airport Contract Type: Permanent Working hours: 37.50 As a Team Leader in our Newcastle Airport, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our...


  • Newcastle upon Tyne, United Kingdom Alexander Mann Solutions for William Hill (Retail) Full time

    For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    CUSTOMER RETENTION TEAM LEADER **Quorum Business Park, Newcastle, NE12 8BU** **Full-time** **Working Hours**:37.5 hours a week (9:00am to 17:30pm or 9:30am to 18:00pm) between Monday to Friday. **Salary**: Basic £28,000 pa + bonus OTE £46k **Holidays**: 21 days holidays (increasing to 23 days after 1 years’ service) plus bank holidays **Key duties...

  • Team Leader

    4 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Next Full time

    Job SummaryWe are seeking a highly motivated and experienced Team Leader to join our team at Next. As a Team Leader, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead a team of retail professionals to deliver exceptional customer service and drive sales...


  • Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 303468**Salary**: - £26,780**Job grade**: - Executive Officer**Contract type**: - Fixed Term - Loan**Length of employment**: - 12 months with a possibility of permanency**Business area**: - DVSA - Corporate Affairs**Type of role**: - Administration / Corporate Support - Contact Centre - Operational...


  • Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 344006**Salary**: - £28,119**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - DVSA - Corporate Affairs**Type of role**: - Administration / Corporate Support - Contact Centre - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of...

  • Team Leader

    5 months ago


    Newcastle upon Tyne, United Kingdom WHSmith Full time

    Team Leader - WHSmith - Newcastle Airport Contract Type: Permanent Working hours: Fully Flexible including nights As a Team Leader in our Newcastle Airport store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want...

  • Team Leader

    5 months ago


    Newcastle upon Tyne, United Kingdom WHSmith Full time

    Team Leader - WHSmith - Newcastle Aiport Contract Type: Permanent Working hours: 37.5 hours As a Team Leader in our Newcastle Airport store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and...