Clinic Coordinator

4 months ago

Macclesfield, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

An exciting opportunity has arisen within the Dermatology Department for a full-time Clinic Coordinator to join our team. This post will be based at Waters Green Medical Practice, Macclesfield.

You will be part of a well-established team in a very busy department, your role is to manage and monitor clinics and waiting lists and support the managerial team and secretaries with clinic related queries. You will work as part of a team

**An example of duties will be**:
Reviewing clinic slot utilisation.

Managing clinic templates.

Managing 2 week wait patient referrals

Monitoring ASI’s & management of escalations.

Answer appointment enquiries.

Making New and FU appointments.

Managing clinics and waiting lists

Data input

**The successful applicant will have**:
Excellent accuracy, organisational and communication skills.

Excellent interpersonal skills.

Be a team player.

Able to work under pressure and meet demanding deadlines.

A high level of concentration is required and attention to detail.

Meticulous accuracy is essential in order to maintain service levels.

The hours of work are 37.5 per week to be worked over Monday to Friday


Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its Be Safe Be EquiPPEd campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives. At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

The post holder will provide a comprehensive, quality and confidential administration service to the Divisions and their team in support of the wider managerial team.

A key requirement of the post is to proactively manage clinic bookings and appointments, including making recommendations and implementing any authorised changes to clinic templates to ensure best use of capacity and compliance with national targets.

The Clinic/Data Coordinator will be expected to organise their workload and co-ordinate their activities in conjunction with, and supervised by, the Service Manager to ensure that an efficient service is provided. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive to other colleagues in the administrative team.
SERVICE DELIVERY
1. Provide a comprehensive administration service, including management of new referrals and demographics, registration of patients, analysis and housekeeping of appointment systems to maximise capacity, liasing with Divisions, etc. ensuring that all information and documentation is
produced to expected standards of performance, and according to agreed timescales.
2. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.
3. Support the Division to analyse, and act on information to proactively manage and maintain relevant NHS targets, including profiling activity to ensure target requirements are met.

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