Customer Service Representative

7 months ago

Hitchin, United Kingdom LV= Life & Pensions Full time

**Customer Service Representative - Hybrid Working (after 6 months of training)**

**We're recruiting for Customer Service Representatives to work with us on 12-month fixed-term contracts.**

Within the role, you’ll provide excellent Customer Service as part of one of our established telephony teams. Being comfortable with speaking on the phone and building rapport with our customers is an essential part of the role.

At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures - that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.

**We are currently offering a hybrid working model - this would mean spending some days working at our Hitchin office, and the rest of your week from home - the best of both worlds Please be aware that you’ll need to commit to at least 3 days in the office per week, and will be required to complete some initial office-based training for the first few weeks/months of your role. If you are unable to do this, unfortunately this role will not be suitable for you.**

**Who are we looking for?**

We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, and in whatever way you identify, you’re welcome here.

**About the Role**

You may deal with customers making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. Some of these calls may be a little difficult, but we’ll always support you and you’ll be providing care and support to people during challenging points in their lives - your contact with them could have a really positive impact during an otherwise difficult time.

Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done

So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it Don’t miss your chance to join us

**Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to**:

- Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
- Be a team player who enjoys working with others
- Strive to always be compassionate and caring
- Demonstrate great communication skills and a talent for making customers feel special
- Multi-task effectively and prioritise your workload
- Use your initiative to solve problems and create solutions that delight our customers
- Be good with words and numbers, and pay strong attention to detail
- Always be supportive, respectful, and courteous to all of your colleagues.

**Why work for us?**

**There is plenty of room for progression in LV=, and many of our Team Leaders and managers started out in Customer Service Rep roles**.

We’ll make reasonable adjustments for you, to ensure your needs are accommodated as far as possible - just let us know how we can help, and we’ll be more than happy to discuss.

**Go on, bring your true self to LV=.**

You’ll work 37.5 hours per week (Monday to Friday). No weekend work. Overtime is available where there is a business requirement.

Our starting salary is set at **£21,255**. Your salary will increase as you climb the ladder and you will help to manage your own progression by setting and achieving objectives. This will help you to receive salary increases and develop within your role. You’ll also be eligible for a performance-related annual bonus.

**Rewards & Benefits**

This role is a Band A in the LV= Structure.

We want you to love what you do, which is why we’ve put together a benefits package that recognises and rewards a job well done.

With you doing the right thing for customers, we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:

- 24 days' holiday - which increases after two years’ service to 26 days
- The opportunity to buy or sell up to five days’ holiday
- An annual bonus scheme based on company and personal performance
- Cycle to work scheme
- A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 1

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