Junior Office Administrator

3 weeks ago


Bridgend, United Kingdom Stone and Glass Group Ltd Full time

We are looking for an experienced and competent Junior Office Administrator able to demonstrate at least 2 years customer service background. You will be required to offer full administrative support to help manage customer service and parts requests, liaising with suppliers and distributors. Provide excellent customer care and support to our service engineers and sales department.

Customers will rely upon you to keep them informed, and you will support the Spares & Service departments to ensure the team can resolve any problems. You must be able to provide a high level of customer service, arrive and be ready to work on time. You must have an outstanding attendance record.

**Key Activities**:
Processing documentation accurately within the spares department; including works orders, picking and packing lists, customer purchase orders and technical documentation. Respond in a professional manner to all incoming calls and use various methods to communicate and allocate messages to the spares, sales or service department. Responsibility to update the Customer Relationship Management system and ensure all customer communications and orders are logged and up to date, specific system training will be provided. Proactively promoting our business products and resolving customer queries both efficiently and effectively. Receiving, packaging and dispatching of spare parts, document scanning, data entry, filing.

**Skills/Qualifications**:
**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: One location


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