Customer Support Coordinator

2 weeks ago

Tipton, United Kingdom PHS Group Full time

**_PHS Besafe Tipton - Customer Support Co Ordinator_**
- We have an exciting opportunity at PHS Besafe Tipton for a Customer Support Co Ordinator. The core purpose of the role is to carry out all aspects of customer care for all Besafe contracts developing customer relationships to add value and retain business. You will encourage communication and provide the link between Sales, Operations, and our customers._

**_ Key Tasks and Responsibilities:_**
- _Assist with incoming and outgoing customer queries to arrive at a resolution acceptable to Besafe and our customers. _
- _To recognise problem issues and customer dissatisfaction levels and ensure problems are passed on to the relevant coordinator. _
- _To be familiar with all company products and services_
- _Assist with the implementation of the PDA Barcode notices_
- _Ensure customers and colleagues are fully informed of all actions taken and required_
- _Liaise and communicate with Besafe Operations_
- _Encourage a proactive attitude from staff and provide solutions for issues or queries_
- _Ensure company procedures are always followed_
- _Product reports and information upon request_
- _Ability to work under pressure to meet deadlines_
- _To assist with systems for installs and uplifts_
- _To effectively carry out requests instructed by Management_

**_Skills and knowledge required:_**
- _Experience of Customer Care_
- _The ability to work methodically and logically_
- _The ability to communicate effectively at all levels with individuals and groups. _
- _The ability to communicate effectively verbally and in writing_
- _The ability to learn new systems quickly and efficiently_
- _A creative approach to problem solving_
- _Exceptional self
- motivation and determination_
- _Good organisational skills_
- _Excellent presentation skills_
- _IT Skills essential_

**_In return for your commitment and expertise, you will receive:_**
- _23 days annual leave including Bank Holidays_
- _An annual salary of £20,319.00_
- _Pension scheme_
- _Ongoing career and development opportunities_
- _We offer accredited ILM Management training in house and externally. _
- _A holiday buy and sell scheme (after 6 months within the business)_
- _Up to £1000 saving with major supermarkets and high street stores via PHS Perks. _
- _A 24-hour wellbeing helpline_
- _Full training and support_
- _Free Parking._

**_About phs:_**

**_ Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business._**

**_ Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365 (sale of consumables), phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance._**

**_ At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination._

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