Customer Service Coordinator

2 weeks ago

Tipton West Midlands, United Kingdom Adecco Full time

Customer Service Coordinator Wanted

Based in Tipton.

Monday - Friday 9am - 5pm

12.82 per hour

Temp to Perm

Are you an exceptional communicator with a passion for providing outstanding customer service? We are currently seeking a Customer Service Coordinator to join our client's dynamic team. If you have a friendly and positive attitude, excellent organisational skills, and the ability to handle multiple tasks with ease, then this role might be perfect for you

Why work with us?

  • Join a fast-paced and innovative company that puts its customers at the heart of everything they do.
  • Be part of a supportive and collaborative team, where your ideas and contributions are valued.
  • Enjoy a pleasant working environment with excellent career development opportunities.
  • Gain exposure to various exciting projects and initiatives.
  • Benefit from a competitive salary package and attractive company perks.

As a Customer Service Coordinator, your main responsibility will be to deliver exceptional customer service to our valued customers. You will play a vital role in ensuring that our customers have a positive experience, resolving any issues they may face, and maintaining strong relationships. Your key tasks will include:

  • Handling inbound customer inquiries via phone, email, and chat, providing accurate and timely responses.
  • Resolving customer complaints or escalations with professionalism and empathy.
  • Coordinating with various internal teams to ensure prompt issue resolution and customer satisfaction.
  • Maintaining accurate and complete customer records in our CRM system.
  • Providing product information and assistance to customers and potential clients.
  • Collaborating with your team to achieve customer service targets and improve processes.

To succeed in this role, you should possess the following skills and qualifications:

  • Excellent communication skills, both verbal and written.
  • Solid proficiency in Excel and other MS Office applications.
  • Exceptional problem-solving abilities and strong attention to detail.
  • Ability to multitask and prioritise tasks effectively in a fast-paced environment.
  • Positive and customer-oriented attitude.
  • Previous experience in a customer service role is preferred.

If you are a proactive and customer-focused individual seeking an exciting opportunity to make a difference in the lives of our customers, then we want to hear from you. Join our client's team and be part of their journey in providing exceptional service to their valued customers.

Note: Only shortlisted candidates will be contacted. Thank you for your understanding.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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