Liquid Logic and Capita Systems Support Officer

2 weeks ago


Torquay, United Kingdom Torbay Council Full time

**Description**:
**Job Description & Person Specification >**

Torbay Children’s Services are seeking a Systems Support Officer to design, develop and maintain all aspects of systems administration for the Capita One and Liquid Logic systems.

**This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role.**

**Interviews are expected to be conducted during the week commencing 12th February 2024.**

**Skills**:
Essential:

- Effective communication skills to include the ability to convey information accurately and clearly when explaining system details and complex detailed procedures.
- Influencing and persuading more senior staff to complete tasks that they will consider to be additional and onerous to their current work demands.
- Ability to listen to presented information, analyse, and solve problems in order to respond effectively to customer needs.
- Demonstrable customer focus, remaining professional when dealing with staff that may be angry and frustrated about difficulties with the information system they are using.

**As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.**

**Knowledge**:
Essential:

- Considerable and detailed knowledge of a database centric software package.
- Expert user and development knowledge of Management Information Systems.

**Experience & Qualifications**:
Essential:

- Educated to ‘A’ level standard or equivalent or significant demonstrable experience.
- Computer systems administration experience sufficient to effectively maintain, develop and utilise a variety of systems.
- Experienced in dealing with competing priorities in a time sensitive environment.
- Able to demonstrate experience of working in an end-user environment
- Experience of problem resolution with external software suppliers.

**About Torbay Council**:
Please review the available pages within the careers site.

A list of employer benefits can be found here.



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