Quality Assurance Support Officer

3 weeks ago

Torquay Devon, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Establish effective links and good working relationships with care providers.


These relationships should be based on partnership working and should be supportive whilst balancing the need to manage performance against standards detailed in their contracts.


Establish effective links and good working relationships with frontline and professional practice teams and staff to promote and ensure the continuous improvement of quality and performance within care homes, supported living, home care providers and across the whole market.


Establish effective links and good working relationships with Torbay Council's Strategic Commissioning Team to ensure that quality issues are addressed in collaboration with key stakeholders.


Establish effective links and good working relationships with the Care Quality Commission (CQC) and other third-party agencies.
Assist the Contract Managers, alongside Torbay Council Strategic Commissioning Team to develop and deliver commissioning and delivery plans and monitor the quality of commissioned independent sector care providers. The role has two main parts, that of contract, and contract relationship management and the quality assurance of existing contracted services.
Build positive relationships with stakeholders and ensure arrangements are in place to co-produce all aspects of commissioning work with relevant stakeholders, specifically clients and carers.
Provide Contract Management support to the Contract Managers including scheduling and conducting regular meetings, reviewing Key Performance Indicators and escalating any risks.
Undertake regular quality assessments and draw up improvement action plans in partnership with care providers to meet the Trust's requirements for compliance.
Provide support for projects which will assist with the development of relevant strategies ensuring that they are delivered within agreed scope, budget, time scales and with identified risks.
Support the development of options appraisals, and contribute towards service redesign, market shaping, tendering and contract management.

The Delivery, Markets, Contracts and Quality Team (DMCQ) within the Trust brings together the business functions of Adult Social Care. The team includes Data and Insights, Transformation and Cost Improvement,


Arranging Support, and Contracts and Market Quality. The team works closely with operational colleagues delivering Adult Social Care and Health to the population of Torbay as well as Finance and Procurement teams.


The team also has strong connections to Torbay Council's Strategic Commissioning Team working together to deliver commissioning plans.
Excellent communication skills are required as the post holder will work with the Independent Sector including Home Care providers, Supported Living provides, Care Homes, Day Care services and the Personal Assistant market.
Develop key relationships across the Trust, Torbay Council and NHS Devon to ensure effective working and the delivery of projects.
Receive, analyse and present complex information to the senior members of staff at both the Trust and Torbay Council.
To use flexible communication approach which meets the needs of stakeholders and promotes openness and transparency.
Planning and organisation


To undertake any special assignments or projects in a planned and professional manner ensuring that any work undertaken is completed within stipulated timeframes and given budget with the desired outcomes
To manage a diverse workload in an environment of constantly shifting priorities, including complex legislative changes and operational demands
To maintain an awareness of the risks to the department and the Trust and take necessary action to minimise risks.
Analyse information and make recommendations to the Contract Managers and Contracts and Market Quslity Lead in relation to providers.

Identify risks that may threaten the implementation of commissioning intentions/plans and address or escalate them appropriately.
To undertake any other duties that may be required to meet the demands of the service. These may be varied from time to time to meet the needs of the service.
To take full responsibility for the development and implementation of own Personal Development Plan, and own continued professional development in those areas relevant to own role within the trust.

Constantly ask how we can demonstrate that we have made a difference to the things that matter to local people.
With the Contract Managers and Contracts and Market Quality Lead, engage with client groups to work collaboratively to commission the services that local people need.

Policy and service responsibility


Develop and propose policy changes within the DMCQ team.
To take responsibility, relevant to the post, for ensuring that Local Authority and NHS statutes and government legislation is upheld.
Ensure that equalities issues are identified and mitigated throughout commissioning processes via the use of the equalities impact assessment and other relevant tools.
To ensure that the duties of the post are carried out in accordance with the Health and Safety at Work Act 1974, the Data Protection Act 2018 the Federation Against Software Theft Guidelines, the Trusts IT standards, The Computer Misuse Act 1990, The Trusts equal opportunities policies, The Trusts security policy, the Freedom of Information Act 2000 and other relevant legislation, as well as general Trust policies, procedures, Standing Orders and Financial Regulations.

Ensure service specifications include the development of financial models which are subject to independent scrutiny and review.
Assist in the process of commissioning services for the Trust.


Responsibility for supervision, leadership and management


Assist in the design and implementation of structural changes as required.
Allocation of work to junior members of the team.

Qualifications and training
Educated to degree level or equivalent experience in relevant field
Evidence of recent professional or personal development

Experience of commissioning or procurement or contracts or quality assurance in a public sector setting
Experience of using data and management information, needs assessment for commissioning, performance management and monitoring and review reporting

Experience of working collaboratively in a complex commissioning environment
Experience of working in a Local Authority or NHS setting

Ability to present complex information to the senior members of staff

Frequent concentration required for example checking service specifications and analysing data
Ability to spend long periods of time handling and manipulating complex data sets
Frequent need for prolonged concentration and input in high profile arenas where the post holder is expected to provide high level information and data

Torbay and South Devon NHS Foundation Trust

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