Technical Support Officer

2 months ago


Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Technical Support Officer (Band 4 £23,949- £26,282)

South Devon Health Informatics Service I.T. Operations Department has the below opportunities to work with as part of the Desktop Operations Team in order to support and manage the Desktop environment and provide a high-quality service to the healthcare community.

The Desktop Operations Team require the below vacancies

1 x 2 Year fixed term Band 4 Technical Support Officers to work as part of a team replacing the trust devices ready for a EPR (Electronic patient record)

1 x Permanent Band 4 role to join the team to support and manage the Desktop Operation workload.

Health Careers |

**Key responsibilities of the roles are**:

- To take ownership of, and resolve, allocated Incidents and Service Requests raised by users through the IT Servicedesk
- To complete and update documentation and Wiki.
- To occasionally assist with Project Work as required by the IT Project Team

This is a highly technical role and substantial previous Desktop Support experience is essential, ideally gained within a healthcare environment.

Applicants should hold relevant technical certifications such as CompTIA A+ and MCSA: Windows 7/10.

Applicants must have proven experience of supporting a diverse range of devices including desktop and laptop PCs, smartphones, tablets, printers, scanners, multifunction devices, dictation machines and IP Telephony hardware amongst others.

Desktop Operations is made up of individuals who have a flexible approach and a “can do” attitude. The team is very friendly and has years of knowledge and experience we are willing to share.

Why work with us

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.



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