Contracts and Quality Support Officer

2 months ago

Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Communication and working relationships Excellent communication skills are required as the post holder will work with the Independent Sector including Home Care providers, Supported Living provides, Care Homes, Day Care services and the Personal Assistant market. Develop key relationships across the Trust, Torbay Council and NHS Devon to ensure effective working and the delivery of projects. The post holder will liaise with auditors and other inspectors approved by the Council or the trust in any investigations pertaining to the work of the team and the records held. To attend all relevant meetings as required.

To deputise, as required, for the line manager and other colleagues at internal and external meetings. Receive, analyse and present complex information to the senior members of staff at both the Trust and Torbay Council. To use flexible communication approach which meets the needs of stakeholders and promotes openness and transparency. At all times, to ensure clear and consistent communication with individuals and other stakeholders which builds trust and maximises the effectiveness of interventions.

Planning and organisation To work flexibly in undertaking the duties and responsibilities of this job, and participate as required in multi-disciplinary cross-department and cross-organisational groups and task teams To undertake any special assignments or projects in a planned and professional manner ensuring that any work undertaken is completed within stipulated timeframes and given budget with the desired outcomes To manage a diverse workload in an environment of constantly shifting priorities, including complex legislative changes and operational demands Work autonomously within defined scope as set out by the Line Manager. Keeping effective contemporaneous records. Attend meetings and provide reports to specific deadlines. Analytical and judgement Adhere to monitoring and review frameworks to ensure rigorous achievement of outcomes drawing on evaluation and other techniques.

To maintain an awareness of the risks to the department and the Trust and take necessary action to minimise risks. Analyse information and make recommendations to the Contract Managers and Contracts and Market Quslity Lead in relation to providers. Responsibility and accountability Ensure completion of relevant reports and correspondence are completed to a professional standard and within appropriate timeframes. Identify risks that may threaten the implementation of commissioning intentions/plans and address or escalate them appropriately.

To undertake any other duties that may be required to meet the demands of the service. These may be varied from time to time to meet the needs of the service. To take full responsibility for the development and implementation of own Personal Development Plan, and own continued professional development in those areas relevant to own role within the trust. Responsibility for patients and client care Constantly ask how we can demonstrate that we have made a difference to the things that matter to local people.

With the Contract Managers and Contracts and Market Quality Lead, engage with client groups to work collaboratively to commission the services that local people need. Policy and service responsibility Develop and propose policy changes within the DMCQ team. To take responsibility, relevant to the post, for ensuring that Local Authority and NHS statutes and government legislation is upheld. Ensure that equalities issues are identified and mitigated throughout commissioning processes via the use of the equalities impact assessment and other relevant tools.

Responsibility for supervision, leadership and management Assist in the design and implementation of structural changes as required. Allocation of work to junior members of the team.

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