Customer Service Administrator, Customer Service

3 weeks ago


Derby, United Kingdom Mandeville Recruitment Group Full time

Customer Service Administrator, Customer Service Advisor, Administrator, CSA : £18 - 22k basic salary. Rapidly expanding business offering fantastic career progression opportunities
Overall Job Purpose:
Providing core administrative functions to support the work of the business. Ensuring
efficient and effective support is provided and that business needs are
prioritised and managed effectively.
Duties & Responsibilities:
Customers Services Support:

- Order processing.
- Communication with relevant supply division.
- Ensure required feedback to customers is completed within the set time frames.
- Prepare reports and letters for customers as required.
- Ensure KPI and SLA's are met within the agreed timeframes.
Reception Support:

- Support main reception activities.
- Meet and greet visitors and ensure health and safety procedures are observed.
- Communicate the arrival of visitors to the relevant person.
- Sign for deliveries
- Maintain personal files by filing and scanning daily paperwork.
- Processing of stationery orders.
Production & Operations Support
- Communication with relevant production divisions and managers as required.
- Produce productivity data on a weekly basis.
- File and review active ISO procedures.
- Maintain order fulfilment data.
- Prepare reports and letters as required.
- Support dairy arrangements and travel.
- Create and analyse specific customer data as required.
- Provide core administrative functions to support the work management.
General Support
- Raise purchase orders using Sage
- Record products in stock using Sage
- Support internal and external post
- Order stationary
- Ad hoc support to Administration Manager
- To highlight issues of an urgent nature to Admin Manager
Essential Skills and Behaviours required for Success
- Self-motivation and confidence.
- Strong Excel skills.
- Excellent communication skills - to include written and verbal skills.
- Passionate about putting the Customer first with a positive, friendly attitude.
- Excellent quality management and accuracy focus in all types of administration.
- Good organisational skills with a detailed and structured approach to work.
- Ability to appraise situations quickly and react accordingly, considering fluctuation workloads and deadlines.
- Ability to converse confidently with external and internal customers (ie speaking clearly, listening, comprehending and interpreting).
- Ability to multi-tasks and be resilient in a high pressured and fast paced environment.
Professional Experience/Preferred
- Administration experience in a Sales or Customer facing Contact Centre environment.
- Outbound calling - soft selling skills.
- Proven experience in the ability to meet robust targets that focus on customer care and accuracy.
- Experience in the consistent use of different systems and Microsoft software packages.
Mandeville is acting as an Employment Agency in relation to this vacancy.



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