Customer Service Administrator, Customer Service

7 days ago


Derby, Derby, United Kingdom Mandeville Recruitment Group Full time
Customer Service Administrator, Customer Service Advisor, Administrator,

CSA :
£1- 22k basic salary. Rapidly expanding business offering fantastic career progression opportunities

Overall Job Purpose:
Providing core administrative functions to support the work of the business. Ensuring
efficient and effective support is provided and that business needs are
prioritised and managed effectively.

Duties & Responsibilities:

Customers Services Support:

  • Order processing.
  • Communication with relevant supply division.
  • Ensure required feedback to customers is completed within the set time frames.
  • Prepare reports and letters for customers as required.
  • Ensure KPI and SLA's are met within the agreed timeframes.

Reception Support:

  • Support main reception activities.
  • Meet and greet visitors and ensure health and safety procedures are observed.
  • Communicate the arrival of visitors to the relevant person.
  • Sign for deliveries
  • Maintain personal files by filing and scanning daily paperwork.
  • Processing of stationery orders.
Production & Operations Support

  • Communication with relevant production divisions and managers as required.
  • Produce productivity data on a weekly basis.
  • File and review active ISO procedures.
  • Maintain order fulfilment data.
  • Prepare reports and letters as required.
  • Support dairy arrangements and travel.
  • Create and analyse specific customer data as required.
  • Provide core administrative functions to support the work management.
General Support

  • Raise purchase orders using Sage
  • Record products in stock using Sage
  • Support internal and external post
  • Order stationary
  • Ad hoc support to Administration Manager
  • To highlight issues of an urgent nature to Admin Manager
Essential Skills and Behaviours required for Success

  • Selfmotivation and confidence.
  • Strong Excel skills.
  • Excellent communication skills to include written and verbal skills.
  • Passionate about putting the Customer first with a positive, friendly attitude.
  • Excellent quality management and accuracy focus in all types of administration.
  • Good organisational skills with a detailed and structured approach to work.
  • Ability to appraise situations quickly and react accordingly, considering fluctuation workloads and deadlines.
  • Ability to converse confidently with external and internal customers (ie speaking clearly, listening, comprehending and interpreting).
  • Ability to multitasks and be resilient in a high pressured and fast paced environment.
Professional Experience/Preferred

  • Administration experience in a Sales or Customer facing Contact Centre environment.
  • Outbound calling soft selling skills.
  • Proven experience in the ability to meet robust targets that focus on customer care and accuracy.
  • Experience in the consistent use of different systems and Microsoft software packages.
Mandeville is acting as an Employment Agency in relation to this vacancy.

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