Sales Support Administrator

6 days ago


Marlow, United Kingdom Superstars Full time

**Job description**

**Superstars**

Superstars provide bespoke luxury experiences, hospitality, artwork, and memorabilia which we sell through both a retail capacity and our Silent Auction services. This happens at some of the most prestigious and sought-after events across the world which include high profile charity dinners, business awards and prestigious sporting events worldwide. We pride ourselves on going the extra mile to deliver the very best service to all our customers. We offer a seamless service from start to finish with an extremely high level of attention to detail.

Superstars are looking to recruit a full-time **Sales Support Administrator** to join our expanding team, based in Marlow, Buckinghamshire. We are looking for a professional individual who can pro-actively support the sales team for both our events and retail side of the business. Alongside supporting the process, you shall be entrusted to be involved in the communication with existing clients both pre and post event.

**Key Responsibilities**
- Load End of Event Data onto the company CRM system.
- Work with the Finance Team to share information and resolve queries.
- Support the Sales Team with Pre-Event duties.
- Support the Operations Team with ad hoc tasks as required.
- Book Event Staffing.
- Attend weekly event planning meetings.
- Liaise with the warehouse team to help co-ordinate shipments.
- Engage with customers to build trust.
- Understand customers’ needs and provide tailored solutions to maximise customer satisfaction.
- Work with the Operations Manager to develop processes, SOP’s and systems.
- Be able to follow procedures.
- Participate in project work.
- Be able work as one team; you must be willing to help in any area of the business.

**Ideal Person**
- Previous administration experience, or similar support roles.
- The role will involve conversing with customers and suppliers so a polite and welcoming telephone manner is a must.
- Exceptional customer service skills.
- Planning and organisational skills
- Excellent time management with the ability to prioritise workload effectively and respond to all queries in a timely manner.
- Good understanding of Microsoft Office, including Excel.
- No Politics, No Micro-Management, we don't do office politics, and we certainly don't believe in micro-management. We focus on actions and delivery, and we're all about fostering a culture where every individual can thrive.

**Package & Benefits**

**Salary**: £21K - £25k

Monday - Friday, 9am - 5:30pm, office based.

**Benefits**:

- 20 days holiday, with an additional day added each year at the company - capped at 25 days.
- Birthday day-off
- Salary sacrifice pension scheme
- Occupational sick pay scheme
- Life Insurance
- Casual Dress code
- Social events
- Discounted products
- Pizza Friday

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Life insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Sales Support 2024



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