Food and Beverage Supervisor

4 weeks ago

Conwy, United Kingdom Hilton Garden Inn Snowdonia Full time

We are now looking for a **Food & Beverage Team Supervisor **who share our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

**Job Purpose**

The Supervisor role will supervise their team to ensure the delivery of optimal productivity, customer experience and income performance.

**Main Duties and Responsibilities**
- Ensure the team has the appropriate tools, training and equipment to deliver the products/ propositions consistently to the required standard
- Schedule self, the team and contractors to deliver optimal levels of productivity and maintain purchasing cycle in line with forecasted activity
- Ensure that all team members are fully equipped with the tools, skills, behaviours and knowledge required before customer contact
- Work with the Kitchen and F&B Leadership to ensure that customer expectations are exceeded and revenue optimised
- Ensure that all food and drink products delivered to our customers fully meet the standard specification and that all food and liquor items meet the delivery specification and that no products are delivered to our customers that don’t meet this specification
- Ensure that both you and all customer facing team members are optimising the revenue opportunities in each customer interaction whilst meeting all productivity guidelines
- Ensure that all prescribed and designed process, systems and standards are maintained
- Build relationships and rapport with guests and resolve any guest problems
- Lead from the front during service periods; coach and encourage others
- Maintain productivity and expense performance in line with targeted improvement
- Maintain consistent and robust security related to stock, cash, equipment and ensure all standard department procedures are fully adhered to

**Key Skills / Experience Requirements**
- Leadership - The ability to envision possibilities, contribute to high performing teams, and Solid experience in a customer facing role
- Ambitious, determined, self-motivated with a can-do attitude
- Energetic personality with strong communication skills
- Ability to think on your feet in a fast-paced environment
- Friendly, polite and a team player
- Flexibility to work a range of shifts
- Excellent verbal and written skills in English
- Full, valid driver’s license
- A good work ethic
- Able to keep calm in a crisis

**Preferred Qualification**
- Understanding of Microsoft Word and Excel
- Experience in the food and beverage department
- Basic food hygiene qualification
- First Aid at Work

**Additional Information**
- Standard working hours 5 out of 7 days and to the business needs
- If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
- Great benefits including staff surf and discounts over the whole site
- Great rate of pay and tips payed on a monthly basis.
- Employee incentives

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Conwy LL32 8QE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

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