Claims Support Representative

5 months ago


Leeds, United Kingdom Solera Full time

**What You’ll Do**
- Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution.
- Work with the wider business giving insight to newly development trends of cases as well as poor/late methods of updating records from our data providers.
- Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets.
- Communicate clearly and effectively both internally and externally.
- Accurately record all customer contact and outcomes within designated software.
- Monitor the status of claims and claim types to highlight risk management and loss control issues.
- Negotiate settlement fees with the customer according to agreed parameters.
- Proactively manage both the GDPR and MIAFTR inboxes acting as support for both
- Investigate and correct vehicle asset information supporting the data query teams detailing any areas of improvement and following them through to resolution.
- At all times adhere to the working processes and procedures for the department and of Solera
- Contribute to and maintain knowledge base articles and documents.
- Take responsibility for all duties relating to compliance procedures, especially data security.

**What You’ll Bring**
- At least 2-4 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact centre.
- Experience of working in a claims capacity is highly advantageous.
- Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and NICE CXOne).
- Inquisitive and confident problem solver.
- Automotive or insurance experience is valued.
- Very strong verbal and written communications with an assertive and professional style.
- A desire to go the extra mile for customers and take personal responsibility for resolving issues.

**Responsibilities**
- Reproduce customer environment and run tests
- Manage and address electronic tickets efficiently
- Liaise between sales team, customer success team, and customers to properly address customer problems
- Troubleshoot and configure software and hardware

**Qualifications**
- **2+ years' of technical support experience**:

- Customer service oriented
- +3 years of claims experience
- Strong written and verbal and troubleshooting skills

Schedule:

- Monday to Friday

Application question(s):

- Are you a resident or citizen of the UK?
- What is your desired salary expectation?
- Do you need a visa to work in the UK?

Work authorisation:

- United Kingdom (required)

Work Location: In person



  • Leeds, Leeds, United Kingdom Exchange Street Claims ltd Full time

    Job Role: We are seeking a skilled Property Claims Specialist to join our team at Exchange Street Claims ltd. The successful candidate will be responsible for handling a portfolio of Commercial Material Damage and Business Interruption losses through to settlement.Key Responsibilities:Manage a caseload effectively providing service delivery within clients...


  • Leeds, Leeds, United Kingdom Exchange Street Claims ltd Full time

    Job Description:We are seeking a skilled Claims Technician to join our team as a Desktop Commercial Property Adjuster. The ideal candidate will have experience handling Commercial Material Damage and Business Interruption losses, and will be able to provide exceptional customer service to our clients.Responsibilities:* Manage a portfolio of Commercial...


  • Leeds, United Kingdom Cryer Baker Executive Search Ltd Full time

    Our client is a quality commercial insurance brokerage in the Leeds area (close to city centre with parking available). They have grown impressively over the last few years and continue to do so, which has seen a need to recruit additional talent to their excellent existing team. Due to this fantastic organic growth, the need has arisen to take on a...

  • Technical Support

    6 months ago


    Leeds, United Kingdom Solera Full time

    **Technical Support Representative** **What You’ll Do** Deal with, and investigate customer claims and, if needed, offer monetary contributions based on the services that they have acquired. - Work closely with Product Development and Global IT to diagnose problems and deliver solutions to our customers often liaising with senior technical experts -...


  • Leeds, Leeds, United Kingdom Ardonagh Advisory Full time

    Claims Handling Specialist RoleThe successful candidate will be responsible for handling a designated caseload of claims from initial receipt to resolution, ensuring that all necessary information is gathered and processed efficiently. This includes liaising with clients, insurers, and other stakeholders to ensure timely and effective resolution of...

  • Claims Specialist

    6 months ago


    Leeds, United Kingdom Aon Full time

    Claims Advocate - Financial Lines Are you an experienced Financial Lines Claims professional ideally with knowledge of London Market claims processes and procedures ? Are you excited to join a claims team that handles Financial Lines claims on behalf of some of the world's most recognised organisations ? If so, we have a fantastic hybrid role with...

  • Claims Handler

    4 weeks ago


    Leeds, Leeds, United Kingdom Ardonagh Advisory Full time

    Claims Resolution ExpertAs a Claims Resolution Expert, you will play a vital role in providing an exceptional claims service to our customers. Your primary responsibility will be to handle claims efficiently, ensuring that company policy, procedure, and regulatory requirements are adhered to at all times.Key ResponsibilitiesHandle a designated caseload of...


  • Leeds, Leeds, United Kingdom Aon Full time

    Claims Management RoleAon is seeking an experienced Claims Specialist to join our team.As a Claims Specialist, you will be responsible for the management and settlement of Financial Lines claims.Key responsibilities include:First notification of loss for D&O, PI and Crime claimsNegotiation and liaison with markets, clients, placement teams, specialists,...


  • Leeds, United Kingdom NHS Resolution Full time

    The main responsibilities of the Claims Governance Support Officer will be: To support the Claims Governance Support Manager to effectively engage staff across the Claims Management function to learn from complaints and incidents and to embed good governance practices. Support the framework of reviewing risk, controls and compliance to ensure it is fully...


  • Leeds, Leeds, United Kingdom MORRICE MACFEATE SEARCH & CONSULTANCY LTD TA MM Search Full time

    Job Title: Claims Resolution SpecialistPosition Title: Claims HandlerDepartment: ClaimsLocation: Horsforth (Leeds)Contract: Full TimeDirect Reporting: Claims ManagerWe are seeking an experienced Claims Resolution Specialist to join our dynamic Horsforth team. The successful candidate will be responsible for managing and processing complex claims, ensuring...


  • Leeds, United Kingdom Cameron James Full time

    **Insurance Commercial Claims Handler - Leeds City Centre** **Salary to c35k DOE + Flexible Benefits & Hybrid Working** Due to continued growth and expansion our client who is a leading National Broker is now looking for a commercial claims handler to add to the existing team You will provide a comprehensive claims reporting, chasing and Providing service...


  • Leeds, Leeds, United Kingdom Aon Full time

    Claims Advocate Role OverviewAon is seeking an experienced Claims Advocate to join our Global Claims team. As a Claims Advocate, you will be responsible for managing, strategizing, and processing Financial Lines claims from first notification to resolution.Key ResponsibilitiesNegotiate and liaise with markets, clients, placement teams, specialists, network...


  • Leeds, United Kingdom Schofield Insurance Brokers Full time

    **The Vacancy** **Claims Handler - Leeds - ARD918442** Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Claims Handler who uses their knowledge and experience of the Insurance Industry to build strong and trusted client and customer relationships. Is a successful career within a growing business full of opportunity,...


  • Leeds, Leeds, United Kingdom MORRICE MACFEATE SEARCH & CONSULTANCY LTD TA MM Search Full time

    Job OverviewPosition Title: Senior Insurance Claims ProfessionalDepartment:Insurance ClaimsLocation:Horsforth (Leeds)Contract:Full TimeDirect Reporting:Claims ManagerJob Description Summary:We are seeking an experienced and highly skilled Claims Handler to join our dynamic Horsforth team. The successful candidate will be responsible for managing and...


  • Leeds, Leeds, United Kingdom IDEX Consulting Full time

    We are seeking a skilled Insurance Disputes Lawyer to join our team at IDEX Consulting. As a key member of our coverage and insurance disputes team, you will represent policyholders in complex and high-value insurance coverage disputes with their insurers.With a strong background in insurance litigation or coverage disputes, you will be responsible for...

  • Claims Specialist

    4 weeks ago


    Leeds, Leeds, United Kingdom Aon Full time

    Claims Specialist Role OverviewAon is seeking an experienced Claims Specialist to join our Global Claims team. As a Claims Specialist, you will be responsible for the management, strategy, and process for the notification, agreement, collection, and successful settlement of a portfolio of Financial Lines claims.Key ResponsibilitiesFirst notification of loss...

  • Claims Specialist

    4 days ago


    Leeds, Leeds, United Kingdom RED10 Full time

    Claims Handler Role OverviewThis is a fantastic opportunity for a driven individual with 2 years of experience in claims processing to join RED10's growing claims team.About the RoleAs a Claims Handler at RED10, you will handle claims across various insurance products, ensuring service standards are met or exceeded. You will maintain an efficient diary...

  • Claims Handler

    3 weeks ago


    Leeds, United Kingdom RED10 Full time

    Claims Handler - Salary up to £30k + benefits packageThis is a fantastic opportunity for a driven individual with 2 years of experience in claims processing, to join a growing claims team. You will be given training in various lines of insurance to become a Claims Handler. KEY SKILLS: Strong attention to detail, and high level of accuracy Driven and...

  • Claims Handler

    3 weeks ago


    Leeds, United Kingdom RED10 Full time

    Claims Handler - Salary up to £30k + benefits packageThis is a fantastic opportunity for a driven individual with 2 years of experience in claims processing, to join a growing claims team. You will be given training in various lines of insurance to become a Claims Handler. KEY SKILLS: Strong attention to detail, and high level of accuracy Driven and...


  • Leeds, United Kingdom PIB Group Full time

    **The Role**: We have an exciting opportunity for an experienced Commercial insurance Claims Handler to join our Claims Team based in our Leeds office. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to...