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Customer Service Representative

4 months ago


Liverpool, United Kingdom Global Wave Innovations Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

**Responsibilities**:

- Analyse customer needs and recommend appropriate solutions or products
- Handle customer complaints or escalations with professionalism and empathy
- Collaborate with other departments to ensure customer satisfaction

**Skills**:

- Excellent communication and interpersonal skills
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Familiarity with phone etiquette and providing exceptional customer service#
- Ability to work well in a team environment while also being self-motivated

If you are passionate about delivering outstanding customer service and have the skills required for this position, we would love to hear from you.

**Salary**: From £24,858.04 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/03/2024