Customer Service Adviser S1 Fraud Payments Bradford
6 days ago
Customer Service Adviser | S1 | Fraud Payments | Bradford
Bradford, United Kingdom
**WHAT YOU WILL BE DOING**
**Join our community.**
**We know that flexibility is important to our customers and colleagues, that’s why we’re offering **hybrid **Customer Service roles in a variety of work locations and shift patterns.**
**We are currently recruiting Customer Service colleagues for Full-Time positions (35 hours per week, various hours available) with an OTE package of up to **£20,520, this is made up of a base salary of £18,820, up to £1,200 discretionary performance related bonus, plus £500 flexible benefits allowance.**
**If you opt for the fully flexible shift option you would receive an additional £1500 shift premium per annum**
As a Fraud Payments colleague, you will be the first point of telephone contact for our customers, this will involve a lot more than just answering questions.
We’re passionate about helping people and businesses prosper and we strive to be simple, personal and fair in everything we do. That’s why we’ve built a culture of respect, where everyone is empowered to keep their promises and go above-and-beyond for our customers, colleagues and the communities we serve.
**The difference you will make.**
- Championing customer service, reporting Non-Plastic Fraud and Card Fraud.
- Ensuring we do the right thing for our customers and tenacious in putting things right when things do go wrong, dealing Fraud, Scam and payment queries, helping customers and providing a service that is second to none.
- Supporting with High Value and High-Risk transactions.
- Building natural rapport and ability to engage in a way that makes our customers feel valued.
- Resolving payment queries, following a common-sense approach, profiling in relation to Fraud and having great Scam Conversations.
- Sharing best practice with our colleagues.
**What you will bring.**
- Exceptional listening and communication skills with the ability to show empathy in a customer situation
- Experience of working within a customer services role, previous telephony experience not essential
**It would also be nice for you to have.**
- First class product knowledge and understanding of internal processes and procedures, good computing, and numeracy skills
- Strong teamwork with a high level of motivation
**What else you need to know.**
We have various shift options available. Let your recruiter know your preference during the recruitment process and we will do our best to accommodate this.
- **Option 1 - Condensed 4 day week**
In a full-time role working 4 days a week, 35 hours across either Wednesday - Saturday, or Sunday - Wednesday 08:45am - 06:30pm.
- **Option 2 - Monday - Friday**
In a full-time role working 35 hours across Monday - Friday 12:00pm - 8:00pm, no weekends.
- **Option 3 - Fully flex 4 week rotation**
In a full-time fully flex role you’ll be working 35 hours across Monday to Saturday across the hours of 7:00am - 8:00pm.
- _You would receive an additional payment of £1500 per annum for this fully flex shift. _
We would require you to commit to full time training across Monday to Friday 09:00 to 17:00 for a 3 week period before reverting to your opted shift pattern.
**How we’ll reward you.**
In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
- Eligible for a discretionary performance-related annual bonus
- Receive a £500 annual cash allowance to spend on our great range of benefits.
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
- 24/7 access to an online employee discount platform
- Share in Santander’s success by investing in our Sharesave and Partnership shares plans
- Support your favourite causes through charitable giving and our community partnerships
**Learn more about our benefits and family friendly policies**
**#ThePlaceToBeYourself - Everyday Inclusion at Santander**
You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.
**A bit more about Santander**
At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow
-
Bradford, United Kingdom Santander Full time**Customer Service Adviser | S1 | Contact Centre | Bradford** **Join our community.** Santander is all about providing our customers with an experience that's second to none. In this contact centre role we'll invest in you to be the best that you can be, so you can do just that. You'll use your natural warmth, energy and personality to help as many...
-
Customer Service Advisor S1 Fs Bradford
7 months ago
Bradford, United Kingdom Santander Full timeCustomer Service Advisor | S1 | FS | Bradford Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community.** We are currently recruiting Customer Service Advisors in our Financial Support Centre of Excellence, with a starting package of £23,390, this is made up of a base salary £21,393 along with an additional £500 Flexible benefit up to...
-
Customer Service Adviser
4 days ago
Bradford, United Kingdom Baker Harding Limited Full timeWe are proud to be working with a leading, hugely successful and forward-thinking business in Bradford. They are looking to recruit a full time Customer Service Advisers for their modern, open planned Head Office in Bradford. This is a really exciting time to join this organisation as they are expanding and offer excellent progression and development...
-
Customer Service Advisor S1 Everyday Banking
7 months ago
Bradford, United Kingdom Santander Full timeCustomer Service Advisor | S1 | Everyday Banking | Bradford Country: United Kingdom **Join our community.** We are currently recruiting Customer Service Advisors with a starting package up to £24,384, this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1484 discretionary performance related...
-
Customer Service Advisor S1 Everyday Banking
6 months ago
Bradford, United Kingdom Santander Full timeCustomer Service Advisor | S1 | Everyday Banking | Bradford Country: United Kingdom **Join our community.** We are currently recruiting Customer Service Advisors with a starting package up to £24,468 (Pro Rata), this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1484 discretionary performance...
-
Customer Service Advisor S1 Everyday Banking
6 months ago
Bradford, United Kingdom Santander Full timeCustomer Service Advisor | S1 | Everyday Banking | Bradford Country: United Kingdom **Join our community.** We are currently recruiting Customer Service Advisors with a starting package up to £24,468 (Pro Rata), this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1568 discretionary performance...
-
Customer Service Advisor S1 Everyday Banking
7 months ago
Bradford, United Kingdom Santander Full timeCustomer Service Advisor | S1 | Everyday Banking | Bradford Country: United Kingdom **Join our community.** We are currently recruiting Customer Service Advisors with a starting package up to £24,468, this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1568 discretionary performance related...
-
Customer Service Adviser
6 days ago
Bradford, United Kingdom Baker Harding Limited Full timeWe are proud to be working with a leading, hugely successful and forward-thinking business in Bradford. They are looking to recruit a full time Customer Service Representative for their modern, open planned Head Office in Bradford. Rotating 5 out of 7 days, between the hours of 8am-8pm-8am-4pm, 9am-5pm, 10am-6pm, 12pm-8pm, working 1 in 2 weekends. Hourly...
-
Customer Service Administrator S1 Customer Sales
7 months ago
Bradford, United Kingdom Santander Full timeCustomer Service Administrator | S1 | Customer Sales & Support | Bradford Country: United Kingdom **WHAT YOU WILL BE DOING** **Interested in part-time, job-share **and **flexible working? We want to talk to you!** **Join our community.** At Santander within Customer Sales & Support, we put the customer at the heart of every decision and customer...
-
Customer Service Adviser
4 days ago
Bradford, United Kingdom Santander Full time**Join our community.** **We are currently recruiting Customer Service colleagues for a Full-Time position (35 hours) with a starting Salary Package of £20,520, this is made up of a base salary £18,820, up to £1,200 discretionary performance related bonus opportunity, plus £500flexible benefits allowance. T his also offers the attractive option of Hybrid...
-
Customer Service Advisor
7 months ago
Bradford, United Kingdom Tate Recruitment Limited Full time**Customer Service Advisor** **Bradford** **Start date - 22**nd** April** How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day? What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of...
-
Service Driver/valetor
7 months ago
Bradford, United Kingdom Ray Chapman Motors VOLVO BRADFORD Full timeWe are looking for a **FULL TIME, SERVICE VALETOR/DRIVER** to join our Aftersales team at our brand new **BRADFORD **dealership. Monday - Friday, 8.30am - 5.00pm, with alternate Saturday mornings. You will be responsible for cleaning customer vehicles after they have been in to the workshop and collecting/delivering customer cars as required. You must be...
-
Service Driver/valetor
7 months ago
Bradford, United Kingdom Ray Chapman Motors VOLVO BRADFORD Full timeWe are looking for a **FULL TIME, SERVICE VALETOR/DRIVER** to join our Aftersales team at our brand new **BRADFORD **dealership. Monday - Friday, 8.30am - 5.00pm, with alternate Saturday mornings. You will be responsible for cleaning customer vehicles after they have been in to the workshop and collecting/delivering customer cars as required. You must be...
-
Customer Service Advisor
24 hours ago
Bradford, United Kingdom Reed Business Support Full time**Job Role: Customer Service Advisor** **Job Type: Permanent** **Location: Bradford BD19** **Salary: £21,000** **Working Hours: Monday - Friday - 8:30 - 17:00** Reed Bradford Business Support are currently recruiting on behalf of an established Retailer/Distributer based in Bradford. Due to continue growth our client is looking to add a Customer Service...
-
Mind in Bradford
6 months ago
Bradford, United Kingdom Bradford Metropolitan District Council Full time**Mind In Bradford** **Wellbeing Practitioner** Mind in Bradford are looking for Wellbeing Practitioners to work across multiple services within our organisation. This role will appeal to those who have an empathetic, non-judgmental approach, and who are passionate about supporting people to create positive changes in their lives. You will need to be...
-
Fraud Investigator
7 months ago
Bradford, United Kingdom Northern Trains Full time**BUSINESS FUNCTION**:Customer & Commercial **GRADE**:RSD **SALARY**:£27,138 rising to £31,926 after 6 months **ROLE TYPE**:Hybrid - with the flexibility to travel across the Northern **HOURS**:35 per week **Is investigating travel fraud and ensuring justice your thing?** - If you have a keen eye for detail and a passion for upholding the law, we want...
-
Fraud Strategy Manager
1 month ago
Bradford, United Kingdom MERJE Full timeFraud Strategy Manager Our client has an exciting opportunity for a Fraud Strategy Manager to design, implement and monitor Fraud and AML strategies to support the business with the management of risk. Identify emerging Fraud trends, risks and opportunities. Role Responsibilities; Design, maintain and monitor the firms Fraud and AML strategies across...
-
Customer Service Adviser
1 day ago
Bradford, United Kingdom Baker Harding Limited Full timeWe are proud to be working with a leading, hugely successful and forward-thinking business in Bradford. They are looking to recruit a full time Property Maintenance Advisers for their modern, open planned Head Office in Bradford. This is a great team tojoin, the position is varied and will suit someone who enjoys a fast paced role. Working hours are between...
-
Customer Services Advisor
23 hours ago
Bradford, United Kingdom Anchor Full time**Job Title**: Payment Advice - Customer Service Advisor **Location**:Bradford **Salary**: £20,435.01 rising to £21,435.01 after successful completion of a 6 months’ probation **Contract Type**: Permanent **Hours**:37.5 **About Us** Anchor Group is the largest provider of specialist housing and care for people in later life in England, employing more...
-
Receptionist/host Bradford
7 months ago
Bradford, United Kingdom CLIVE BROOK (Ray Chapman Motors) VOLVO BRADFORD Full timeWe are looking for a receptionist/showroom host to work in our **BRADFORD **dealership on one of two front reception desks. This is full time, Monday - Friday, 42.5 hours per week. **We are moving into a brand new refurbished dealership on Canal Road at the end of September.** You will be responsible for answering the telephone, meeting and greeting...