Support Worker/hca

7 months ago

London, United Kingdom Community Carers Full time

As a leading provider of Healthcare and Domestic Staff in the UK, we offer comprehensive solutions to meet your diverse needs. Whether you require a nanny, private chef, personal assistant, maternity nurse, house manager, or corporate waiting staff, chefs, and butlers, we have you covered.

At Community Carers Services, we hold a singular sense of purpose - to deliver outstanding care and service to all our service users and staff. With our expertise and commitment, we strive to exceed expectations and provide exceptional care within the care and health industry

Your role as a Care/Support Worker will involve personal care and household care management that is personalised for each service user in the form of a Care Plan. You will assist the service user with a variety of duties, and in doing so observe and respect the service user’s dignity, privacy and independence as far as is practical.

**MAIN DUTIES AND RESPONSIBILITIES**:

- Provide personal and practical care services for people with a wide range of illnesses and disabilities;
- Assist service users with getting up in the morning, dressing, undressing, washing, bathing and the toilet where necessary;
- Help service users with mobility problems and other physical disabilities, including incontinence and help in use
- and care of aids and personal equipment.
- Palliative care;
- Help in the promotion of mental and physical activity of service users through talking to them, taking them out, sharing with them in activities such as reading, writing, hobbies and recreation;
- Make and change beds; tidy rooms; do light cleaning and empty commodes.
- Launder service users’ clothing;
- Set tables and trays, serve meals, feed service users who need help, prepare light meals and wash up, and tidy and clear away;
- Read and write in log-book records and take part in staff and service users’ meetings and in training activities as directed;
- Collect pensions;
- Conform to all policies, procedures and guidelines laid down by Community Carers's in respect of carrying out these care duties and in other administrative aspects of the business, as relevant;
- Be available to work as and when agreed with Community Carers's giving, where possible, 24 hours’ notice of any cancellation;
- Carry out accurately, and in a competent manner, instructions from managers and supervisors, adhering to the care plans of individual service users;
- Actively talk and listen to service users, allowing for their personal choice in their own homes;
- Ensure all home visits are for the time allowed, as scheduled and request the serviceuser’s signature on supplied timesheets at the end of each visit, showing the accurate time of arrival and departure. Deliver timesheets weekly to Community Carers's office for processing;
- Maintain accurate, concise, up-to-date and timely records of the service user’s care, diary sheets, medication forms, financial transaction sheets and timesheets;
- Return all relevant paperwork to the office where deemed necessary by the company;
- Document each visit in the daily log, detailing tasks undertaken, any changes which have occurred and other relevant information. To write clearly, showing the accurate time of arrival and departure, with accompanying date and signature. To be considerate in respect of written comments made in the  daily log so as not to unduly or unintentionally offend or upset the service user as they and their family/representatives are entitled to read it;
- Work only within Community Carers's regulations regarding the handling of service users’ finances, ensuring accurate documentation and receipting of any transactions;
- Be familiar with Community Carers's Health and Safety Policy and to promote safe working practices. To ensure full compliance with infection control procedures following company policy;
- Report and record any accident or incident which may occur - no matter how minor, whether to the service user or carer;
- Report back to the manager(s) or supervisor(s) on any aspect of the service user’s care that, in the view of the care/support worker, warrants investigation or urgent action;
- Report immediately to management any noticeable changes in health, behaviour or circumstances of service users - maintaining the service user’s right to privacy and confidentiality;
- Participate in reviews of service users’ care plans as required (for key workers only);
- Be aware of, and comply with, the tasks and activities which must NOT be undertaken as part of care duties, as detailed in Community Carers's Policy on Prohibited Duties (Limits of Responsibility;
- Advise supervisors and/or managers of any perceived problems or difficulties experienced with the service provided to service users;
- Advise supervisors and/or managers of any ideas which might enhance or improve the level of service delivered to service users;
- Perform such other duties as may reasonably be required;
- Participate in induction and foun

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