Service Advisor

2 months ago

Ascot, United Kingdom Vertu Motors Full time

**About us**
We have a fantastic opportunity for a Service Advisor to come and join us at our Vertu Mercedes-Benz of Ascot dealership

We are offering £31,000 basic salary with an OTE of £41,000 plus excellent Company benefits across 4 days per week

**About the Role**
Within this role you will be: delivering a seamless experience to our customers in the After sales department, dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.

You'll be advising on technical queries or issues, booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle, advising the customer repairs and parts and finalising the invoice on completion of required work.

**About You**
We are ideally looking for someone who has previous experience within the role however, previous customer service experience would be essential.

Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition, you will have time management skills and have a proactive approach to customer service.

We are launching a new 4 day work week where you will work 4 week days with a set day off during the week and 1 in 3 Saturdays (8am-2pm).

**What you can expect**
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

- 25 days holiday rising with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity and Paternity

Job Reference: MMB00779

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