Customer Care Advisor

2 weeks ago

Ascot, United Kingdom Office Angels Full time
Office Angels are currently recruiting for a Customer Care Advisor for our client based in Ascot.
Job Title: Customer Care Advisor
Location: Ascot
Salary: £26,500 per annum
Benefits:
· 25 days annual leave + Bank Holidays
· Private medical insurance
· Social events
· Staff discount platform for internal and external company products
· Free parking
· Employee assistance program
· Training and development budget
· WeCareGP
About Our Client:
Our client, a leading manufacturing company in the home industry, is seeking a dynamic and customer-focused individual to join their Customer Care team. With a range of innovative and high-quality products, our client is dedicated to providing exceptional customer service and support.
Responsibilities:
Handle incoming calls and emails, ensuring a prompt and professional response to customer inquiries and issues.
Process customer returns and inbound orders via phone, email, and online platforms.
Assist with finance orders and applications, ensuring accurate and efficient processing.
Complete warranty orders, ensuring effective resolution for customers.
Address customer and advisor issues, providing support and guidance to resolve any challenges they may encounter.
Display extensive knowledge of our client's products, being able to provide detailed information and advice to customers.The Ideal Candidate:
Previous and recent experience in customer service/call centre role
Prior experience in using SAP or equivalent systems and Microsoft Office applications
Strong communication skills, both verbal and written.
Ability to handle and resolve customer enquiries effectively in a fast paced environmentHow to apply:
If you are a motivated and customer-focused individual looking to join a dynamic team, please submit your CV and a cover letter highlighting your relevant experience to the email address provided. We look forward to hearing from you
Please note that only successful candidates will be contacted for further consideration.
Join our client's team and be part of a supportive and innovative organisation that values customer satisfaction and teamwork. Apply today
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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