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Customer Experience Specialist

2 months ago

Ascot, Windsor and Maidenhead, United Kingdom Office Angels Full time
About the Role

Office Angels is seeking a highly skilled and customer-focused individual to join our client's Customer Care team as a Customer Care Advisor.

Key Responsibilities
  • Handle customer inquiries and issues in a prompt and professional manner.
  • Process customer returns and inbound orders efficiently.
  • Assist with finance orders and applications, ensuring accurate and timely processing.
  • Complete warranty orders, providing effective resolution for customers.
  • Address customer and advisor issues, providing support and guidance to resolve any challenges.
  • Display extensive knowledge of our client's products, providing detailed information and advice to customers.
Requirements
  • Previous experience in customer service or call centre role.
  • Prior experience in using SAP or equivalent systems and Microsoft Office applications.
  • Strong communication skills, both verbal and written.
  • Ability to handle and resolve customer enquiries effectively in a fast-paced environment.
About Our Client

Our client is a leading manufacturing company in the home industry, dedicated to providing exceptional customer service and support.

What We Offer
  • 25 days annual leave + Bank Holidays.
  • Private medical insurance.
  • Social events.
  • Staff discount platform for internal and external company products.
  • Free parking.
  • Employee assistance program.
  • Training and development budget.
  • WeCareGP.