SEO Customer Service

4 months ago


Altrincham, United Kingdom Add People Full time

**SEO Customer Service - Altrincham - 37.5 hours**

**Salary 24- 26.5K**

**Hybrid working**

**Are you passionate about helping small businesses online?**

We are looking for an account manager/customer service specialist to join our Known Locally Team, delivering next-level customer service and digital marketing services on a hugely varied portfolio of clients.

**What to expect as a SEO Customer Service Advisor?**
- Managing client relationships
- Reporting on results
- Recommending changes and improvements to campaigns
- Introducing new opportunities for clients to improve their digital marketing presence.

With exciting expansion plans in progress, this is an unparalleled opportunity to either begin or further a career in the digital marketing industry

**What we want you to bring to the party**:

- Excellent communication skills
- An interest in all things digital
- Willingness to learn

**Required Skills for a SEO Customer Service Advisor**:

- Previous customer service/communication role experience a must
- Self-starter with a positive attitude
- Willing to go the extra mile
- Team player
- Committed to self-development
- Adaptable
- Curious and inquisitive nature

**Desired Skills for a SEO Customer Service Advisor**:

- Digital marketing account management/customer service
- SEO/digital marketing knowledge
- Experience in introducing new services to a customer base through upselling/cross selling

**Who are Known Locally and Add People?**

Known Locally is the local digital marketing arm of Add People, a team of digital marketing professionals built to service small to medium-sized businesses.

Established in 2002, we’re now a workforce of 250 colleagues who deliver targeted online traffic to more than 4000 clients around the globe.

We’re a Google Premier Partner, a Microsoft Elite Channel Partner and a Facebook Marketing partnerand have been awarded **Platinum Investors in People Accreditation (IIP).** As an Investors in People Platinum accredited company, we offer a structured onboarding process, extensive training and continued development programmes for all staff.

Our friendly and supportive culture makes Add People a great place to progress your career.

**Why work for Add People?**
- Sociable working hours
- Healthcare scheme
- Contributory pension
- 30 days holiday which increases with service (included BH’s)
- Sick pay after a qualifying period
- On site bar
- Cycle to work scheme
- Subsidised social events
- Regular incentives and rewards
- LGBTQ+ friendly workplace
- Age-inclusive
- Investors In People (IIP) Platinum

**Salary**: £24,000.00-£26,500.00 per year

**Benefits**:

- Referral programme

Schedule:

- Monday to Friday
- No weekends

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- ALTRINCHAM (required)

Work Location: In person

Reference ID: LIN


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