Customer Returns Administrator
3 days ago
**Full Time Customer Returns Administrator**
Hours: 37.5 hours (full time, permanent position)
Rate: Starting £10.00 Per hour
We are looking for a Customer Returns Administrator to join our busy e-Commerce **warehouse **team. The role requires someone who can work Monday to Friday during the week, with **occasional** weekend work as and when business requires it.
Successful applicants will be based in our warehouse, gaining valuable experience in managing customer returns, refunds, and exchanges, alongside stock management. It’s a busy role and full training is provided as part of the onboarding process.
- Handling customers returns, issuing refunds or organising exchanges
- Understanding and managing the different types of customer orders we receive e.g. PayPal, credit/debit card, Amazon
- Communicating with customers about their returns
- Managing stock after the return, whether that be processing it back into the warehouse or for return to the supplier
**Who are we looking for?**
As this requires independently managing a range of different type of returns and stock, we are looking for someone who is diligent, with a high attention to detail. There is always a risk dealing with payments and refunds, so someone who takes care in what they do and can work meticulously will flourish in this role.
Our volume of returns can fluctuate throughout the year, but at any point, it requires someone who can work quickly and efficiently to get through the daily returns and/or stock.
**Who will you be working with?**
As a return’s administrator, you will sit in the warehouse and therefore work closely with our wider warehouse team and warehouse managers. As the role consists of dealing with our customers, you will build a strong working relationship with our customer services team and the customer service team managers, also.
We’re open 7 days a week and we are looking for someone who can work primarily Monday to Friday, but also **occasional weekends**, as and when business requires.
Charles Clinkard has been a family run business since 1924 and we are looking forward to adding a new member to our Head Office Warehouse team in Middlesbrough. If the above describes you, and you think this role is something you would be interested in, please get in touch.
**Job Types**: Full-time, Permanent
**Salary**: From £10.00 per hour
**Benefits**:
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- MIDDLESBROUGH: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- warehouse/ administration: 1 year (required)
Work Location: One location
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