Business Support Assistant

3 weeks ago


Blackburn, United Kingdom The OTIF Group Full time

Kenyon Road Haulage; part of the OTIF Group of Companies are an established haulier based in Blackburn, lancashire. Using our own fleet of vehicles we distribute freight across the UK. We currently have an amazing opportunity for a Business Support Assistant to join our team

As the Business Support Assistant for our fleet of HGV vehicles, you will be responsible for effectively building relationships and rapport with drivers, and complete a debrief with each driver each night. You will report on network discrepancies & non deliveries to depots as required. You will support the transport team to ensure efficient planning, and that delivery times are made in accordance with customer SLA’s.
- Support the transport planners where needed.
- Ensure Driver legislation is adhered to at all times in accordance with UK and EU regulations.
- Maintain a forward looking philosophy within a flexible teamwork based environment and ensure that a positive working culture is in place and remains in place by proper and systematic planning
- Liaise with Drivers and customers as necessary to ensure deliveries and collected are in accordance with the customer SLA’s.
- Communicate any complaints or comments made by the customer and report any underlying reason where known and liaise with Line Manager as necessary.
- Act as an ambassador for the Company when speaking with customers and create an excellent impression of the Company.
- Action any other elements to fulfil the operational needs of the business.

**Person Specification**
- Working towards building knowledge of EU/GB statutory driver working time rules
- Good UK geographical knowledge.
- Experience of working with a diverse customer base
- Polite, courteous, respectful and helpful.
- Good Written and oral communication skills
- Ability to work flexibility to meet customer demand
- Have the ability to build and maintain effective working relationships with a wide range of people and customers and drivers
- Possess excellent customer service skills
- Prepared to develop own skills and training
- Ability to adapt to rising situations
- Ability to work flexibly to meet the needs of the business

Monday to Friday.

**Job Types**: Full-time, Permanent

**Salary**: £16,000.00-£20,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: One location



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