Customer Service Co-ordinator
2 weeks ago
**About The Role**:
Key responsibilities will include, but are not limited to, the following:
**Purpose**:
To be the first point of contact for customers with defects; coordinating remedial works with purchasers, nominated subcontractors and Cala Maintenance Operatives. You will be providing outstanding customer service to our homeowners to ensure resolution of issues within 30 days, as well as wider administrative support to the Customer Service team.
**Main Accountabilities**:
Liaise with purchasers, contractors, maintenance team, suppliers and NHBC to ensure that remedial issues are resolved in a professional and efficient manner and within the agreed time scales
Escalation of relevant issues to the Customer Service Manager and other Cala departments
Liaise with Customer Service Managers to provide clear instructions to contractors and maintain consistent communication with customers
Complete weekly customer service reports on your caseload demonstrating week-on-week progress with works
Diary management of the Maintenance Operatives and Customer Service Managers to arrange appointments in an efficient manner, considering the geography of the Region
Adhoc administrative duties as required
**Knowledge, Skills and Abilities**
Experience of providing outstanding customer service within the construction industry
A good understanding of the housebuilding process
Excellent IT proficiency including use of MS Office software and CRM systems (preferably Salesforce Service Cloud)
Exceptional administrative and organisation skills and ability to prioritise your own workload
Ability to work under pressure
Excellent verbal and written communication skills
Hybrid working with flexibility to attend the office 2-3 days a week
**About You**:
**About Us**:
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