Compliance and Vetting Co-ordinator

5 months ago

Hemel Hempstead, United Kingdom NHS Professionals Full time

**About The Role**:
**Do you have excellent customer service and admin skills and a desire to support the NHS?**

**NHS Professionals **has an exciting role for a Compliance and Vetting Co - Ordinator to join our expanding team whose main aim is to support our Bank Members through their compliance journey as seamless as possible and to support our internal colleagues to develop their understanding further to improve the bank members journey ensuring our processes, legislation requirements and service standards are always met.

**About The Role**

The priority of this role is to ensure your assigned Bank Members are supported to complete their compliance within the agreed time frame. This will include checking several elements including Occupational Health, DBS and mandatory training and dealing with external teams, whilst supporting the internal team to learn and understand more about compliance.

Working to ensure we are working to internal and legislative policies and processes when onboarding bank members from the initial recruitment stage as well as adhering to in life management processes and delivering customer service excellence at all times, ensuring the bank member are at the heart of every decision, striving for first contact resolution for all interactions and quickly identifying and escalating any issues which could impact the smooth delivery of our services.

**Skills/Responsibilities**:

- Manage the recruitment compliance process on a day-to-day basis.
- Liaise and develop relationships with the customer and external agencies i.e., DBS, HCPC, training providers.
- Attend and contribute to meetings both with internal and external stakeholders
- Adhering to NHS Professionals, external providers, and legal guidelines
- Conduct and always maintain a compliant and efficient service
- Identify areas in the service for improvement and potential risk
- Priorities workload to ensure a quick and compliant journey for our bank members
- Managing and responding to queries within the team inboxes in the agreed SLA
- Develop own skills and knowledge, ensuring full understanding of your role and the part in plays within the department and wider NHSP business
- Support and encourage consultants learning and understanding of the compliance process
- Be meticulous when handling data, compliance records and internal spreadsheets
- Dealing with customer complaints and escalating where appropriate.

The success of this role will result in the efficient deployment of bank members and positive feedback from our bank members as well as an efficient compliant workforce.
- This is a hybrid working role with 3 office days in Hemel Hempstead and the rest working from home.

The aim of the Vetting and compliance team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.
- Ability to work under pressure and balance multiple responsibilities on daily basis, including operational responsibilities, providing exceptional customer service, and coordinating with other departments.
- Good communication skills, both written and verbal.
- Strong analytical skills, detail orientated and well-organised.
- Strong database administration skills, with a good working knowledge of Microsoft Packages such as Excel, Word, and Outlook.
- Knowledge of Compliance issues and regulatory environment or demonstrate the willingness to learn.
- Research and reporting skills.
- Ability to foster strong relationships with internal and external stakeholders.
- Strong decision-making and problem-solving skills

**About Us**:
**In return for your commitment, we will offer you some fantastic benefits**:

- **Generous annual leave allowance** - 27 days per year, plus bank holidays
- **A commitment to talent management & development**:

- **Star of the Month** - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- **Pension** - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- **Life Assurance**:

- **Group Income Protection**:

- **Wellbeing Programme**:

- **Employee Assistance Programme**:

- **Employee Engagement & discounts platform**

**Our Commitment to You**:
The **Compelling Employee Journey** is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel **_empowered, engaged and excel_** in what you do.

Throughout your employment you will have access to our **Institute of Learning** (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your **Compe

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