Customer Service Executive
2 weeks ago
Interaction Recruitment have a fantastic opportunity to join our reputable client based in the outskirts of Peterborough area as a**Customer Service Executive**
You will be contributing to the sites sales development through the delivery of competent and efficient customer service.
**Part time hours also available**
**Schedule**: Monday - Friday - 9:00am - 17:00pm (option to work hybrid after 6 months)
**Salary**: £20,000 -£22,000
**Location**: Outskirts of Peterborough
**Key Responsibilities**:
- Deliver efficient customer service to existing and potential customers to meet business targets.
- Working with sales internally and externally to maintain excellent customer service.
- A point of contact for all customers.
- Obtain purchase orders and invoice customers.
- Process sales orders, amendments, and cancellations in a timely manner.
- Monitor customer forecasts in line with stock orders.
- Maintain stock orders.
- Process orders that are bought through the site.
- Liaise with internal departments and customers regarding their orders
- Be able to function internal systems.
- Maintaining filling systems.
- Provide effective holiday and absence cover
- Report any incident, hazard, or faulty item to manager.
- Be confident within their role.
- Excellent customer relationship building.
- Communicate professionally (verbally and written).
- Good attention to detail.
- Excellent IT skills.
- Flexible thinking.
- Self-motivated.
- Can work under pressure.
- Can work effectively within a team.
- Passionate and hard working.
- Organised.
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