Quality & Communications Executive First Choice
6 months ago
Luton, United Kingdom- Stockton-on-Tees, United Kingdom-
- 126273-
- Hybrid-
- Permanent-
- Full Time-
- 37.5It’s an exciting time for First Choice as the business looks ahead to a bright future with a bold new strategy. We are on the search for motivated, talented people with a curious outlook, energetic mind-set and can do attitude to join us and help bring the brand to life for our colleagues,customers and collaborators.
We believe that work is something you do not somewhere you go, therefore we are pleased to advise we can consider a very flexible hybrid working model for this role.
**Applications for this role will close 25.03.24**
**ABOUT THE JOB**- Develop and implement a comprehensive communication process for internal comms throughout the Contact Centre, ensuring clear and consistent messaging.-
- Establish a comms planning process to send out BAU communications as needed throughout the year.-
- Design, write, and send all communications to Contact Centre teams, covering all brands and teams within Stockton Contact Centre.-
- Take overall responsibility for developing and maintaining the centralized knowledge base (Know How), ensuring accuracy and accessibility.-
- Promote knowledge sharing and collaboration among team members.-
- Manage separate sections within Know How for First Choice, Holiday Hypermarket, and Holiday for Heroes, ensuring content remains current.-
- Own and manage a robust quality assurance program to ensure customer contacts meet or exceed established standards.-
- Create and manage a full quality calibration program for the Stockton Contact Centre, conducting monthly sessions and providing feedback to Team Managers for staff 121s.**ABOUT YOU**
- In depth knowledge of the customer processes within TUI / First Choice
- Excellent verbal and written communication
- Strong understanding and passion in quality assurance best practices
- Knowledge of contact centre technology
- Self-motivated to get the job done and make positive change to the way we handle our customers
- Proven experience in a similar role within a contact centre environment would be an advantage
**ABOUT OUR OFFER**
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
- Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
- Discretionary Bonus Scheme
- Excellent rates with foreign exchange
- Pension scheme and life assurance.
- We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.
- We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
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