Customer Support Representative

2 weeks ago


Aberdeen, United Kingdom CSP U.K. LTD Full time

We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients.

**Responsibilities**:

- Respond to customer inquiries and provide accurate information about our products and services
- Assist customers with order placement, returns, and exchanges
- Resolve customer complaints or issues in a timely and professional manner
- Analyse customer needs and recommend appropriate solutions or products
- Up sell additional products or services to customers when applicable
- Maintain a high level of phone etiquette and professionalism in all customer interactions

**Requirements**:

- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to analyse customer needs
- Ability to work well independently and as part of a team

Pay: From £24,802.32 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Aberdeen: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/05/2024



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