IT Support Analyst

1 month ago

Aberdeen, United Kingdom Additional Resources Ltd Full time

**IT Support Analyst**

**Location: Aberdeen (Hybrid Working)**

**Salary: £21k - £25k + Pension + Life Assurance + Healthcare + 33days Holidays + Other benefits**

**The Client**:
Our client is a leading provider of data science and predictive analysis services for the oil and gas industry. The company work closely with oil and gas operating companies as a remote extension of their asset teams; helping them to solve complex problems,improve efficiency, reduce costs and mitigate risks by making better use of their operational data.

**The Role**:
The **IT Support Analyst** is responsible for providing technical support to the team by troubleshooting software problems, configuring and maintaining systems, and providing training and guidance to users. The role requires a high level of technicalexpertise and customer service skills, as well as the ability to work effectively with a team of data scientists and other IT staff.

**Requirements**:

- Be qualified on or above HND in Technical Support / Information Technology or related field
- Minimum 2 years of experience in IT support
- Strong technical expertise in data science tools and software such as Python, R, Jupyter, SQL, Git, and cloud computing platforms

**Responsibilities and Duties**:

- Provide technical support to end-users and customers for a specific product
- Work as part of internal data science team
- Troubleshoot and resolve software issues, and provide training and guidance to users
- Document and escalate issues to higher-level support teams as needed.
- Continuously improve the support process by monitoring and analysing metrics.
- Participate in testing of new products and features.

**Personal Specification**:

- Excellent customer service and communication skills
- Successful experience of team-working
- AI / Machine learning advantageous
- Proficient in Python and R (other programming languages beneficial)
- Working experience in charting and data visualisation packages
- Experience working in an Agile environment.

**Disposition**:

- Ability to work independently on own initiative and to contribute as part of a team
- Willingness and ability to be flexible.
- Ability to get on well with a wide variety of people.
- Patient and able to cover the same issue with different people.
- Able to work under pressure and handle multiple tasks.
- Able to use initiative effectively.
- Accurate and pays attention to detail.
- High energy, “can-do” attitude.

This position requires a highly motivated and detail-oriented individual who is able to work well in a fast-paced, team-oriented environment. The IT Support Analyst will be responsible for ensuring that end-users and customers have the necessary tools andresources to be successful in their work, and will play a key role in the continued growth and success of the company. The ability to work with data science team will be an added advantage in this role.

**_Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003._

  • 1st Line Support Analyst

    5 hours ago

    Aberdeen, United Kingdom Belcan Technical Recruiting (UK) Ltd Full time

    1st Line Support Analyst Location: Aberdeen Belcan is hiring 1st Line Support Analyst, this opportunity is important to the client's growth strategy of providing high quality engineering and project services to their clients.As an experienced IT Support Engineer, you will be providing technical support; answering support queries either onsite/phone/email and...

  • IT Support Analyst

    1 month ago

    Aberdeen, United Kingdom Robert Half Full time

    Overall Purpose of the Job: Our client who operates in the oil and gas industry is looking to expand their team by employing an IT Support Analyst to support their operations. To answer, resolve and/or escalate all calls routed through the Groups Help Desk system, providing courteous service to all Group IT customers both on the telephone and in person...

  • Application Support Analyst

    4 days ago

    Aberdeen, United Kingdom prosource.it Full time

    2445 – Applications Support Analyst - AberdeenWe have an excellent opportunity for a highly motivated and skilled Applications Support Analystto join our team inAberdeen . As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring applications are maintained in line with product...

  • Desktop Support Analyst

    4 days ago

    Aberdeen, United Kingdom Sword Group Full time

    Are you ready to play a key role in propelling organisations on their data driven journey? Sword builds foundations across platforms, data, and applications and our people have a shared passion for technology and solving complex business challenges for our customers.Our core values and culture are based on caring about our people, investing in training and...

  • Desktop Support Analyst

    5 days ago

    Aberdeen, United Kingdom SWORD Full time

    Are you ready to play a key role in propelling organisations on their data driven journey? Sword builds foundations across platforms, data, and applications and our people have a shared passion for technology and solving complex business challenges for our customers.Our core values and culture are based on caring about our people, investing in training and...

  • Application Support Analyst

    5 days ago

    Aberdeen, United Kingdom prosource.it Full time

    2445 – Applications Support Analyst - Aberdeen We have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen . As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring applications are maintained in line with...

  • Application Support Analyst

    5 days ago

    Aberdeen, United Kingdom prosource.it Full time

    2445 – Applications Support Analyst - Aberdeen We have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen . As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring applications are maintained in line with...

  • Application Support Analyst

    5 days ago

    Aberdeen, United Kingdom prosource.it Full time

    2445 – Applications Support Analyst - AberdeenWe have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen. As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring applications are maintained in line with product...

  • Application Support Analyst

    4 days ago

    Aberdeen, United Kingdom prosource.it Full time

    2445 – Applications Support Analyst - Aberdeen We have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen . As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring applications are maintained in line with...

  • Application Support Analyst

    5 days ago

    aberdeen, United Kingdom prosource.it Full time

    2445 – Applications Support Analyst - AberdeenWe have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen. As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring applications are maintained in line with product...

  • Application Support Analyst

    4 days ago

    Aberdeen, United Kingdom prosource.it Full time

    2445 – Applications Support Analyst - AberdeenWe have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen. As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring applications are maintained in line with product...

  • Application Support Analyst

    2 days ago

    Aberdeen, United Kingdom prosource.it Full time

    Job Description 2445 – Applications Support Analyst - Aberdeen We have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen . As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring applications are...

  • Application Support Analyst

    4 days ago

    Aberdeen, United Kingdom prosource.it Full time

    2445 – Applications Support Analyst - AberdeenWe have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen. As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring applications are maintained in line with product...

  • Application Support Analyst

    4 days ago

    Aberdeen, United Kingdom prosource.it Full time

    2445 – Applications Support Analyst - AberdeenWe have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen. As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring applications are maintained in line with product...

  • Applications Support Analyst

    4 days ago

    Aberdeen, United Kingdom Sword Group Full time

    Are you ready to play a key role in propelling organisations on their data driven journey? Sword builds foundations across platforms, data, and applications and our people have a shared passion for technology and solving complex business challenges for our customers.Our core values and culture are based on caring about our people, investing in training and...

  • 1st Line Support Analyst

    2 days ago

    Aberdeen, United Kingdom Belcan Full time

    1st Line Support Analyst Location: Aberdeen Belcan is hiring 1st Line Support Analyst, this opportunity is important to the client's growth strategy of providing high quality engineering and project services to their clients. As an experienced IT Support Engineer, you will be providing technical support; answering support queries either...

  • Applications Support Analyst

    5 days ago

    Aberdeen, United Kingdom Sword Group Full time

    Are you ready to play a key role in propelling organisations on their data driven journey? Sword builds foundations across platforms, data, and applications and our people have a shared passion for technology and solving complex business challenges for our customers.Our core values and culture are based on caring about our people, investing in training and...

  • Application Support Analyst

    2 weeks ago

    Aberdeen, United Kingdom prosource.it Full time

    Job Description 2445 – Applications Support Analyst - Aberdeen We have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen . As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring applications are...

  • Application Support Analyst

    1 week ago

    Aberdeen, United Kingdom prosource.it Full time

    2445 – Applications Support Analyst - Aberdeen We have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen . As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring applications are maintained in line with...

  • Application Support Analyst

    2 weeks ago

    Aberdeen, United Kingdom prosource.it Full time

    2445 – Applications Support Analyst - Aberdeen We have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen . As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring applications are maintained in line with...