Desktop Support Analyst

4 weeks ago

Aberdeen, United Kingdom Sword Group Full time

Are you ready to play a key role in propelling organisations on their data driven journey?

Sword builds foundations across platforms, data, and applications and our people have a shared passion for technology and solving complex business challenges for our customers.

Our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. Our people and culture are our highest priority in all we do. Measurable feedback is captured annually to ensure we continue to improve and develop our offering.

If these values are important to you, and you are looking to take the next step in your career with an established and growing company, we’re delighted to share a newly created opportunity to join the Sword team in the role of Desktop Support Analyst.

This role will be based in Aberdeen, UK and working onsite.

As a leading provider of Information Technology services, Sword is offering opportunities to experienced Senior Service Desk Analysts who have experience with ticketed Service Desks or 1st / 2nd Line support, and are interested in transitioning to a Desktop Support role.

Joining our experienced and talented team, this role will provide the opportunity for you to further develop your existing skills whilst delivering a best in class service to our Energy sector clients in Aberdeen.

Requirements

Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role Experience of applying processes and procedures Experience of building and maintaining excellent relationships with customers IT troubleshooting skills Delivering a consistent first-class service to customer Awareness of ITIL processes and functions, Experience of working in a user support role Excellent communication skills Confidence working in different onsite environments

Technical Certs / Offshore Certs / Expenses

• ITIL Foundation V4 qualification or working towards

Benefits

· Our people are supported and encouraged to develop their career with Sword through their own personal learning and development plan, alongside a competitive salary, pension, private health, wellbeing and insurance schemes, a flexible approach to working, and employee assistance programme.

· Sword is committed to maintaining a diverse environment and is proud to be an equal opportunities employer. All applicants receive equal consideration for employment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

· If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments,

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