Customer Support Engineer

Found in: Talent UK C2 - 1 week ago

Aberdeen, United Kingdom Sulzer Full time

Services_EMEA-E314

Customer Support Engineer - Full Time - Aberdeen, United Kingdom

Due to expansion within the Projects Team, Sulzer Aberdeen is currently seeking candidates for the role of Customer Support Engineer/Customer Focal Point. In this capacity, you will identify opportunities and effectively oversee the order book for designated clients, ensuring that all projects adhere to scheduled delivery dates and achieve the agreed-upon sales and margin expectations. This position provides substantial job satisfaction, as the Customer Support Engineer/Customer Focal Point engages with all levels of the business and significantly influences the success of the contracts within their responsibility.

Your main tasks and responsibilities:

Regularly update clients on work progress, promptly addressing any deviations from plans to ensure transparent communication and the opportunity to revise plans. Proactively manage the Sales funnel and ensure accurate data is maintained. Liaise with technical, quality, and operations teams to prioritize and progress internal activities, always maintaining high-quality standards in the best interests of both the company and the client. Collaborate with the Contracts Support Expeditor to monitor and ensure the timely receipt of external services, aligning with quality requirements specified in purchase orders. Utilize data from various sources to generate consistently high-standard job costings, issue tenders, and ensure compliance with company rules, Delegation of Authority limits, and negotiated terms and conditions. Contribute actively to the company's strategy, analyze market conditions, and play a supportive role within the Contracts Team.

To succeed in this role, you will need:

Capable and assured in customer interactions with excellent communication, interpersonal, and organizational abilities. Technical knowledge of Rotating Equipment desirable but not essential. Candidates who can demonstrate strong technical capabilities will be considered. Robust commercial awareness. Previous experience in a related position, encompassing roles such as Projects, Contracts, Technical, or Commercial positions, among others.

What we offer you:

33 days holiday (inclusive of bank holidays) + service days Personal Bonus Defined contribution pension scheme Employee Assistance Program On-site car parking Access to a wide range of discounts on Everyday Shopping, Entertainment, and Lifestyle Long service awards Access to a local sports facility

Join Sulzer Aberdeen: Sulzer Aberdeen is going from strength to strength, with significant investment in the service centre and numerous career development opportunities. Reliable quality and delivery are ensured through a combination of in-depth technical expertise and first-class engineering facilities. Joining our team means being part of a thriving and forward-thinking environment where your professional journey aligns with the exciting trajectory of Sulzer Aberdeen's continued success.

No visa or work permit support can be provided for this role. }

Have a question about the role? Reach out to Daniel Faulkner at . We are looking forward to hearing from you

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable


We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States. Come and join our story

  • Technical Training Instructor

    2 days ago

    Aberdeen, United Kingdom Kongsberg Maritime - Global Customer Support Full time

    We are seeking an excellent communicator who can actively contribute to the continued growth of our Customer Training Centre. The position will be primarily based within our Training Centre in Aberdeen; however, some international travel to our other Training Centres may be offered but not required. At our well-equipped training centre in Aberdeen, we run...

  • Customer Support Engineer

    1 week ago

    Aberdeen, United Kingdom Verelogic IT Recruitment Full time

    Job title: Customer Support Engineer Location: Aberdeen Salary: DOE Role purpose:We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to deliver IT support services to the VIP users and other users located at all client locations in...

  • Customer Support Engineer

    15 hours ago

    Aberdeen, United Kingdom Verelogic IT Recruitment Full time

    Job title: Customer Support Engineer Location: Aberdeen Salary: DOE Role purpose:We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to deliver IT support services to the VIP users and other users located at all client locations in...

  • Customer Support Engineer

    1 week ago

    Aberdeen, United Kingdom Verelogic Full time

    Job title: Customer Support Engineer Location: Aberdeen Salary: DOE Role purpose: We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to deliver IT support services to the VIP users and other users located at all client...

  • Customer Support Engineer

    2 days ago

    Aberdeen, United Kingdom Verelogic Full time

    Job title: Customer Support Engineer Location: Aberdeen Salary: DOE Role purpose: We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to deliver IT support services to the VIP users and other users located at all client locations...

  • Customer Support Engineer

    5 days ago

    Aberdeen, Scotland, United Kingdom Verelogic IT Recruitment Full time

    Job title: Customer Support Engineer Learn more about the general tasks related to this opportunity below, as well as required skills. Location: Aberdeen Salary: DOE Role purpose:We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to...

  • Customer Service Engineer

    1 week ago

    Aberdeen, United Kingdom Reed Property & Construction Full time

    REED Engineering are once again supporting their Oil & Gas service client who are looking to add a Customer Service Engineer to their team on a full-time, permanent basis. You will be working as part of a team who work together to support the subsea industry. This business is experiencing a huge 2024. With this expected to continue, it is an exciting time...

  • Customer Service Engineer

    Found in: Whatjobs ES C2 - 4 days ago

    Aberdeen, United Kingdom Reed Property & Construction Full time

    REED Engineering are once again supporting their Oil & Gas service client who are looking to add a Customer Service Engineer to their team on a full-time, permanent basis. You will be working as part of a team who work together to support the subsea industry.This business is experiencing a huge 2024. With this expected to continue, it is an exciting time to...

  • Customer Service Engineer

    2 weeks ago

    Aberdeen, United Kingdom Reed Property & Construction Full time

    REED Engineering are once again supporting their Oil & Gas service client who are looking to add a Customer Service Engineer to their team on a full-time, permanent basis. You will be working as part of a team who work together to support the subsea industry. This business is experiencing a huge 2024. With this expected to continue, it is an exciting time...

  • Customer Support Representative

    21 hours ago

    Aberdeen, United Kingdom CSP U.K. LTD Full time

    We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. **Responsibilities**: - Respond to customer inquiries and provide accurate information about our products and services - Assist customers with order...

  • Customer Service Engineer

    2 weeks ago

    Aberdeen, United Kingdom Reed Property & Construction Full time

    REED Engineering are once again supporting their Oil & Gas service client who are looking to add a Customer Service Engineer to their team on a full-time, permanent basis. You will be working as part of a team who work together to support the subsea industry. This business is experiencing a huge 2024. With this expected to continue, it is an exciting time...

  • Relief Haven Accommodation Support

    21 hours ago

    Aberdeen, United Kingdom CLAN Cancer Support Full time

    **Are you looking for a highly varied role in a great place to work?** **Are you empathetic and organised with an ambition to help others?** **Do you thrive on giving first class customer service to those who really need it?** Clan Cancer Support are looking for skilled individuals to join our bank of Relief Haven Accommodation Support Workers. Working...

  • Support Engineer

    2 weeks ago

    Aberdeen, United Kingdom Belcan Full time

    Job Description OT Support Engineer Location: Aberdeen Belcan Workforce Solutions has a job opportunity for OT Support Engineer role withour client, a leading engineering company based in Aberdeen location. Operational Technology Support Engineer will be primarily responsible for the provision of 2nd line technical support and low code solution support....

  • IT Support Engineer Network

    2 days ago

    Aberdeen, United Kingdom Verelogic Full time

    Job title: Customer Support Engineer Location: Aberdeen Salary: DOE Role purpose: We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to deliver IT support services to the VIP users and other users located at all client...

  • Operational Technology Support Engineer

    Found in: Talent UK C2 - 1 week ago

    Aberdeen, United Kingdom Bilfinger Full time

    Operational Technology Support Engineer  Location: Aberdeen  Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a...

  • Customs Controller

    7 days ago

    Aberdeen, United Kingdom Thorpe Molloy McCulloch Recruitment Full time

    **Customs Controller / Sales Support - VR/27346**: **Status**: Permanent **Location**: Aberdeen **Ref**: VR/27346 **Rate**: Available Upon Request Located in Aberdeen City Centre, our client is looking to add a Customs Controller / Sales Support Representative to their team on a permanent staff basis. In your role, you’ll work in a fast-paced...

  • IT Support Engineer

    20 hours ago

    Aberdeen, United Kingdom Reed Full time

    I am working with a well known training company based in Aberdeen looking for their next IT Support Engineer. **Active Directory** **Microsoft office 365** **1st / 2nd line experience** **Software and hardware installation and troubleshooting** You must have a car and clean driving license as this role will require travel to their different sites around...

  • Support Engineer

    2 weeks ago

    Aberdeen, United Kingdom Belcan Full time

    OT Support Engineer Belcan Workforce Solutions has a job opportunity for OT Support Engineer role withour client, a leading engineering company based in Aberdeen location. Operational Technology Support Engineer will be primarily responsible for the provision of 2nd line technical support and low code solution support. As an Operational Technology...

  • Customs Coordinator/Specialist

    6 days ago

    Aberdeen, United Kingdom Omega Resource Group Full time

    Customs Coordinator/Specialist Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Aberdeen Global Manufacturing Business Permanent Employment This is a fantastic opportunity for an experienced Customs Specialist to join a large scale, prominent, global engineering business. As a...

  • Customs Coordinator/Specialist

    1 week ago

    Aberdeen, United Kingdom Omega Resource Group Full time

    Customs Coordinator/SpecialistAberdeenGlobal Manufacturing BusinessPermanent EmploymentThis is a fantastic opportunity for an experienced Customs Specialist to join a large scale, prominent, global engineering business.As a Customs Specialist, you will support and guide UK business units on Customs special procedure as well as ensuring customs compliance in...