Customer Service Executive

3 weeks ago


Manchester, United Kingdom CHANNEL ALT LTD Full time

**Duties**:

- Answer incoming customer inquiries via various face to face channels
- Resolve customer complaints and issues in a professional manner
- Provide product information and pricing details
- Upsell products or services to customers when appropriate
- Perform data entry and maintain customer records accurately

**Qualifications**:

- Fluent in English
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and recommend solutions
- Previous customer service experience is preferred

**Job Types**: Full-time, Permanent

Pay: From £25,688.89 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 28/05/2024



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