Service & Membership Assistant

3 weeks ago


Didcot, United Kingdom The Recruitment Group Full time

**The Recruitment Group is hiring**
We are on the lookout for a new Service & Membership Assistant for our client near Didcot, to provide great customer service, administrative support and specialist knowledge to members and customers. Its an immediate start and a 12 month fixed term contract.
**About the role**:

- Responding to member, prospect, consumer and other stakeholder queries and requests
- Updating CRM database, follow workflows to send out welcome packs
- Processing new participants in the gifting schemes
- Sorting, validating and processing the voucher redemption claims daily, through the CRM
- Dealing with queries and complaints in a professional manner
- Providing administrative support for the annual subscription renewal process
- Processing payments and carry out functions to maximise prompt payment
- Liaise at all levels internally and externally

**About You**:

- The ability to work as part of a team, support colleagues and promote excellent team spirit
- Commercial awareness of the value aligned to products and services
- Experience of working in a customer facing environment
- Effective written, verbal and electronic communication skills
- Strong administrative, organisational and time management skills
- An eye for detail with the ability to multi-task, work well under pressure and within a small team
- IT Literate with demonstrable knowledge of MS Office including Outlook

**We wish you the best of luck in your job search**
If you would like to know how we will store and process your data, please visit gdpr-data-protection to read our GDPR Data Protection Statement.
**If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.



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