Customer Relations Executive

4 days ago


Tonbridge, United Kingdom Insight Select Ltd Full time

Customer Relations Executive - £38000/ Hybrid working / Kent
A leading Insurance Claims firm is seeking a Customer Relations Executive to join them to assist the Customer Relations and Compliance Manager in managing complaints and investigating claims.
Duties include:

- Liasing with policy holders and customers, logging and reporting customer complaints
- Reviewing escalated complaints and completing investigations
- Issuing Policyholder with Final Response Letter
- Prepare FOS case file submissions and manage any subsequent query from the FOS
- Complete regular cleanse of complaint data and ensure data is accurate
- Work with Training Dept. to developed/update complaint related training
- Mentor & develop team members to enhance their skills and capabilities
Experience Required:

- Some FCA Knowledge is a bonus
- Some management experience is desired
- Insurance experience
- FOS experience
- Time management and organisation skills
- Tact and assertiveness when dealing with customers who may be stressed or angry
- Excellent verbal; and written communication skills
- Accuracy and attention to detail
- PC literate with good administrative skills
- Detail orientated with the ability to identify salient points from claims files



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