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Academic and Student Support Officer

5 months ago

London, United Kingdom St. George's University of London Full time

We are seeking an exceptional Academic and Student Support Officer to join our student-focused Education Operations team at St George's, University of London. This is a unique opportunity to make a real difference in enhancing the experience of students during their studies. You will play an integral role in developing key operational processes and providing excellent support services to students.

In this varied and fast-paced role, you will:

- Oversee day-to-day operations of the Extenuating Circumstances process, reviewing cases and ensuring timely outcomes
- Provide guidance to students on policies and serve as their main point of contact for queries
- Develop IT solutions to streamline the new processes and drive continuous improvements
- Manage caseloads and provide recommendations to the Extenuating Circumstances Panel
- Maintain detailed records and produce reports/data for stakeholders

To succeed in this role, you will have:

- A degree or equivalent qualification
- Previous experience in a course/student administration role in higher education
- Excellent organisation and time management abilities
- First-rate communication and interpersonal skills
- The drive to provide an exceptional service to students

This is an exciting opportunity to shape and transform new processes at St Georges, University of London.

Flexible working, including part-time or reduced hours of work, opportunities to work from home for many posts, compressed hours, and local flexibility in agreeing start and finish times of work are among the extra benefits offered by St George’s, University of London.

**Please quote reference: 580-23**

**Closing date: 01** September 2023**

**Interview date**:14** September 2023